About us

The vision of the NSW Government is for a truly integrated transport authority which drives better transport outcomes for the NSW community.

Decision making for planning and policy is centralised in Transport for NSW. The organisation is responsible for improving the customer experience, planning, program administration, policy, regulation, procuring transport services, infrastructure and freight.

The operating agencies have been freed up to focus on service delivery – providing safe, reliable, clean and efficient transport services.

The focus for Transport for NSW is clearly set out: the customer, be they a public transport user, a motorist, pedestrian, farmer or importer. The customer needs to be at the centre of every action.

That is why two of the six divisions in Transport for NSW have been dedicated to the customer - the Customer Experience Division and the Freight and Regional Development Division.

Customer Experience is responsible for ensuring the needs, preferences and opinions of our customers are paramount in our decision-making, planning and actions. Development of consistent standards and the use of information obtained from customers will drive improvements in services and planning.

Freight and Regional Development is responsible for integrating freight strategies and programs to meet the current and future needs of the NSW economy and particularly regional economies.

The other divisions in the new organisation are:

• Planning and Programs: providing consolidated planning and overall investment advice for all modes.
• Transport Projects: accountable for delivering transport infrastructure projects that meet time, cost and quality objectives.
• Policy and Regulation: driving the development and implementation of customer focused legislative, regulatory and policy solutions.
• Transport Services: ensuring services across the whole transport portfolio meet the current and future needs of customers.

Other significant changes under the new arrangements include:

• The Transport Construction Authority and the Infrastructure Division of the Department of Transport are incorporated into the Transport Projects Division.
• The Country Rail Infrastructure Authority’s functions move into Transport Services Division.
• The Centre for Road Safety, formerly part of the RTA, becomes part of Policy and Regulation Division.

Further information:

• 19 Sept 2011 - Transport appointment heralds new era for customers
• 8 Sept 2011  - Historic transport reforms passed
• 26 Aug 2011 - Integrated Transport Authority almost a reality
• 24 Aug 2011 - Boost to senior executive team at Transport for NSW
• 10 Aug 2011 - New deputy directors general appointed for transport for NSW
• 04 Aug 2011 - New Maritime Advisory Council for NSW
• 15 Jul 2011   - Transport for NSW takes shape
• 19 Apr 2011  - Customers the focus in new Transport Authority

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