The Taxi Transport Subsidy Scheme (TTSS) provides support for NSW residents who are unable to use public transport because of a disability. The subsidy covers 50 per cent of the total fare with a maximum subsidy of $60 per journey and is claimed using travel dockets.
On 1 July 2016 the maximum subsidy that can be claimed through the TTSS increased from $30 to $60 per trip.
Participation in the TTSS is not means tested however there is a range of other eligibility criteria. Receipt of an aged, invalid, blind or any other pension does not automatically qualify you for participation in the TTSS.
You application may be declined if you have previously been suspended or removed from the NSW Scheme or a similar scheme in another State or Territory.
How to apply
- Read and agree to the TTSS Terms and Conditions (pdf 205KB).
- Enter your details into the TTSS Application Form (pdf 531KB).
- Provide the application form to your medical practitioner or treating specialist for completion
- Once complete, sign and date the form and mail it to the address provided.
Contact us if you would like to have a printed application form mailed out to you.
Taxi Transport Subsidy Scheme
Transport for NSW
Locked Bag 5067
Parramatta NSW 2124
Fax: (02) 8836 3122
Toll free: 1800 623 724
Using the scheme
- Keep your $60 docket book with you at all times
- Only use dockets with your name on them
- When you catch a taxi, let the driver know where you want to go
- When you arrive, fill out the trip details on a $60 docket
- Sign the docket and give it to your driver. The driver can assist you if necessary or Person Unable To Sign (PUTS) can be used instead of a signature
- Only use one docket per trip
- Give the driver the remaining payment (half of the fare plus anything over $60)
For example: If the total fare is $80, you can use a docket to pay $40 towards the fare and pay the remaining $40 yourself. If the total fare is $140, you can use a docket to pay $60 (maximum subsidy) of the fare and pay the remaining $80 yourself.
Reordering travel dockets
To order a new book of travel dockets use the green reorder form provided in the middle of the travel docket book, or download Reorder TTSS Travel Dockets (pdf 148KB) and send the completed reorder form to the address provided.
Important: If you are an existing TTSS customer you do not have to complete another TTSS application to reorder travel dockets.
Interstate travel dockets
If you are a TTSS customer you can Order Interstate Travel Dockets (pdf 474KB) which allow you to use the half fare taxi subsidy while visiting other states or territories (up to a maximum subsidy of $60 per trip).
Important: A minimum of 2 weeks' notice is required when ordering interstate travel dockets so please plan ahead. Regular TTSS travel dockets cannot be used for travel outside NSW.
Change of personal details
Please notify the TTSS team in writing of changes to personal details as soon as possible to ensure that your access to the TTSS is not unintentionally interrupted or terminated. In most cases it is not necessary to submit a new application to change your personal details.
Requests to change personal details including name, date of birth or gender, must be sent to TTSS either by fax or mail, with one of the following documents as appropriate:
- Deed Poll
- Certificate of Marriage
Wheelchair Accessible Taxis
The NSW Government provides an incentive payment for drivers of wheelchair accessible taxis (WAT) to improve the accessibility, reliability and response times for TTSS participants who require a wheelchair for travel.
To find out if you are approved for travel in a WAT refer to the account number on the bottom of your travel dockets (example highlighted below in red).
Docket numbers starting with '01' through '07' are not approved for WAT travel (referred to as M40), and docket numbers starting with '08' and '09' are approved for WAT travel (referred to as M50).
Example of Taxi Transport Subsidy Scheme M40 Travel Docket
If you require a wheelchair at all times to travel, but are not currently approved to travel in a WAT submit a supporting letter from your GP or specialist.
To make a WAT booking contact (02) 8332 0200.
Important: If you are approved for travel in a WAT you should not be charged any extra money at the time of travel as the incentive is paid directly by TfNSW.
Complaints and feedback
All suggestions, compliments, complaints and feedback about a taxi driver or trip are welcome and will be kept strictly confidential.
Point to Point Transport Complaints Hotline: 1800 648 478
Online feedback form
Please be ready to provide the taxi's number plate, the driver's number, the taxi network name, and the time and date of the journey.