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Taxi Transport Subsidy Scheme

The Taxi Transport Subsidy Scheme (TTSS) provides support for NSW residents who are unable to use public transport because of a disability. The subsidy covers 50 per cent of the total fare with a maximum subsidy of $60 per journey and is claimed using travel dockets.

On 1 July 2016 the maximum subsidy that can be claimed through the TTSS increased from $30 to $60 per trip.

Eligibility

Participation in the TTSS is not means tested however there is a range of other eligibility criteria. Receipt of an aged, invalid, blind or any other pension does not automatically qualify you for participation in the TTSS. 

You application may be declined if you have previously been suspended or removed from the NSW Scheme or a similar scheme in another State or Territory.

  • To be eligible for the Scheme an applicant must:

    • Be a permanent resident of Australia

    • Normally reside in NSW

    • Not be a member of a similar scheme in another Australian State or Territory

    • Be over school age (preschool aged students, regardless of disability, are ineligible for inclusion in the Scheme)

    • Have a severe and permanent disability in one of the following categories.

    • Unable to walk or stand

    • Mobile only in a wheelchair due to a physical disability; or

    • Mobile outside of home only with a wheelchair due to a physical disability; or

    • Severe and permanent ambulatory problem that cannot functionally be improved which limits walking to a distance of 20 metres or less without rest and also:

    • Necessitates permanent use of a walking aid for all mobility; or

    • Necessitates the constant assistance of another person for all mobility; or

    • Unable to independently ascend or descend three or more consecutive steps of 350mm height.

    • Severe and uncontrollable epilepsy.

    • Severe permanent intellectual disabilities which render the person incapable of travelling on public transport without the constant assistance of another person.

    Severe cognitive or memory impairment such that the applicant: 

    • Is unable to be aware of or communicate destination; or

    • Is unable to manage the payment of fares; or

    • Exhibits socially unacceptable behaviour.

    • Severe and permanent communication difficulties necessitating the constant assistance of another person to use public transport.

    • Total and permanent functional loss of both upper limbs which renders the person incapable of travelling on public transport without the constant assistance of another person.

    • Total loss of vision in both eyes or severe permanent impairment of 6.60 or less in each eye; or

    • Field of vision reduced to 10o or less all round; or

    • Total loss of lower half field of vision which cannot functionally be improved by corrective lenses or other treatment; or

    • Homonymous hemianopsia with significant mobility limitations.

How to apply

  1. Read and agree to the TTSS Terms and Conditions (pdf 205KB).
  2. Enter your details into the TTSS Application Form (pdf 531KB).
  3. Provide the application form to your medical practitioner or treating specialist for completion
  4. Once complete, sign and date the form and mail it to the address provided.

Contact us if you would like to have a printed application form mailed out to you.

Contact details

Taxi Transport Subsidy Scheme
Transport for NSW
Locked Bag 5067
Parramatta NSW 2124
Fax: (02) 8836 3122
Toll free: 1800 623 724
Emailttss@transport.nsw.gov.au

Using the scheme

  • Keep your $60 docket book with you at all times
  • Only use dockets with your name on them
  • When you catch a taxi, let the driver know where you want to go
  • When you arrive, fill out the trip details on a $60 docket
  • Sign the docket and give it to your driver. The driver can assist you if necessary or Person Unable To Sign (PUTS) can be used instead of a signature
  • Only use one docket per trip
  • Give the driver the remaining payment (half of the fare plus anything over $60)

For example: If the total fare is $80, you can use a docket to pay $40 towards the fare and pay the remaining $40 yourself. If the total fare is $140, you can use a docket to pay $60 (maximum subsidy) of the fare and pay the remaining $80 yourself.

Reordering travel dockets

To order a new book of travel dockets use the green reorder form provided in the middle of the travel docket book, or download Reorder TTSS Travel Dockets (pdf 470KB) and send the completed reorder form to the address provided.

Important: If you are an existing TTSS customer you do not have to complete another TTSS application to reorder travel dockets.

Interstate travel dockets

If you are a TTSS customer you can Order Interstate Travel Dockets (pdf 474KB) which allow you to use the half fare taxi subsidy while visiting other states or territories (up to a maximum subsidy of $60 per trip).

Important: A minimum of 2 weeks' notice is required when ordering interstate travel dockets so please plan ahead. Regular TTSS travel dockets cannot be used for travel outside NSW.

Change of personal details

Please notify the TTSS team in writing of changes to personal details as soon as possible to ensure that your access to the TTSS is not unintentionally interrupted or terminated. In most cases it is not necessary to submit a new application to change your personal details.

Requests to change personal details including name, date of birth or gender, must be sent to TTSS either by fax or mail, with one of the following documents as appropriate:

  • Deed Poll
  • Certificate of Marriage

Wheelchair Accessible Taxis

The NSW Government provides an incentive payment for drivers of wheelchair accessible taxis (WAT) to improve the accessibility, reliability and response times for TTSS participants who require a wheelchair for travel.

To find out if you are approved for travel in a WAT refer to the account number on the bottom of your travel dockets (example highlighted below in red).

Docket numbers starting with '01' through '07' are not approved for WAT travel (referred to as M40), and docket numbers starting with '08' and '09' are approved for WAT travel (referred to as M50).

Taxi travel docket

Example of Taxi Transport Subsidy Scheme M40 Travel Docket

If you require a wheelchair at all times to travel, but are not currently approved to travel in a WAT submit a supporting letter from your GP or specialist.

To make a WAT booking contact (02) 8332 0200.

Important: If you are approved for travel in a WAT you should not be charged any extra money at the time of travel as the incentive is paid directly by TfNSW.

Complaints and feedback

All suggestions, compliments, complaints and feedback about a taxi driver or trip are welcome and will be kept strictly confidential.

Point to Point Transport Complaints Hotline: 1800 648 478
Online feedback form

Please be ready to provide the taxi's number plate, the driver's number, the taxi network name, and the time and date of the journey.

Last updated: 24 October 2016