Contact us

Transport for NSW welcomes feedback regarding the services it provides as well as about general transport services or issues. We will respond to your questions and queries promptly. When contacting us please include your relevant contact details (full name and post or email address). Transport for NSW adheres to its email policy when responding to correspondence.

General enquiries

Feedback form Link to external site

Street address:
18 Lee Street
Chippendale NSW 2008
View 18 Lee Street on Google Maps website Link to external site

Postal address:
PO Box K659
Haymarket NSW 1240

Ph: (02) 8202 2200
Fax: (02) 8202 2209
TTY (Teletypewriter service for hearing and speech impaired customers): (02) 9268 2244

Contact details for all Transport for NSW offices

Minister for Transport

Please see the Parliament of NSW website Link to external site.

Media enquiries

Journalists can contact the Transport for NSW Public Information Unit on (02) 8202 3760.

For up-to-date media information about public transport services and traffic conditions, please phone the Transport Management Centre on (02) 8396 7942.

You can also find out more about traffic conditions at Live Traffic NSW Link to external site in new window.

Government Information (Public Access) Act (formerly Freedom of Information) and Privacy Enquiries

Ph: (02) 8202 3768
Email: information@transport.nsw.gov.au

The above contact details are not for general enquiries. For general enquiries please use the feedback form at the top of this page. Vehicle, general licensing and roads enquiries should be directed to Roads and Maritime Services Link to external site or on 132 213.

Service NSW

Service NSW offers NSW Government services, including licensing and registration and more, at convenient locations across the State.

Bus service operators

Bus licensing and accreditation enquiries

Use the feedback form Link to external site or contact one of the following offices:

  • Parramatta - Ph: (02) 9891 8900 or Toll free: 1800 227 774
  • Newcastle - Ph: (02) 4929 7006 or Toll free: 1800 049 983
  • Wollongong - Ph: (02) 8265 6600 or Toll free: 1800 049 961

Community transport enquiries

View the community transport contact details on this website.

Private vehicle conveyance (PVC)

Contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 010 123

Report fraud, corruption and other misconduct

The Report Misconduct Form allows you to report misconduct concerning Transport for NSW employees and contractors. You can also make a report by emailing report.misconduct@transport.nsw.gov.au or calling the Reporting hotline on 1800 302 750.

Student Transport Scheme (SSTS)

Use the feedback form Link to external site or

  • Parramatta - Ph: (02) 9891 8900 or Toll free: 1800 227 774
  • Newcastle - Ph: (02) 4929 7006 or Toll free: 1800 049 983
  • Wollongong - Ph: (02) 8265 6600 or Toll free: 1800 049 961

Sydney Ferries and Newcastle Ferry services

Use the feedback form Link to external site or phone 131500.

Private ferry services

Feedback about private ferry services can be made directly to the private ferry operator.

Where unresolved, the matter can be referred to Transport for NSW. Use the feedback form Link to external site or phone 131500.

Taxi networks

View the taxi network contact details on this website.

Taxi licensing and accreditation enquiries

Use the feedback form Link to external site or contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 227 774. 

Taxi Transport Subsidy Scheme (TTSS)

Contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 623 724.

Trains

Transport passes and concessions