Contact us
Transport for NSW welcomes feedback regarding the services it provides as well as about general transport services or issues. We will respond to your questions and queries promptly. When contacting us please include your relevant contact details (full name and post or email address). Transport for NSW adheres to its email policy when responding to correspondence.
General enquiries
Street address:
18 Lee Street
Chippendale NSW 2008
View location map on Google Maps website 
Postal address:
PO Box K659
Haymarket NSW 1240
Ph: (02) 8202 2200
Fax: (02) 8202 2209
TTY (Teletypewriter service for hearing and speech impaired customers): (02) 9268 2244
Contact details for all Transport for NSW offices
Minister for Transport
Please see the Parliament of NSW website .
Media enquiries
Journalists can contact the Transport for NSW Public Information Unit on (02) 8202 3760.
For up-to-date media information about public transport services and traffic conditions, please phone the Transport Management Centre on (02) 8396 7942.
You can also find out more about traffic conditions at Live Traffic NSW .
Government Information (Public Access) Act (formerly Freedom of Information) and Privacy Enquiries
Ph: (02) 8202 3768
Email: GIPA@transport.nsw.gov.au
The above contact details are not for general enquiries. For general enquiries please use the feedback form at the top of this page. Vehicle, general licensing and roads enquiries should be directed to Roads and Maritime Services or on 132 213.
Bus service operators
Bus licensing and accreditation enquiries
Use the feedback form or contact one of the following offices:
- Parramatta - Ph: (02) 9891 8900 or Toll free: 1800 227 774
- Newcastle - Ph: (02) 4929 7006 or Toll free: 1800 049 983
- Wollongong - Ph: (02) 4224 3333 or Toll free: 1800 049 961
Community transport enquiries
View the local and community transport contact details on this website.
Private vehicle conveyance (PVC)
Contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 010 123
RailCorp passes and concessions contact and location details
See contact details for RailCorp passes and concessions.
Report fraud, corruption and other misconduct
The Report Misconduct Form allows you to report misconduct concerning Transport for NSW employees and contractors. You can also make a report by emailing report.misconduct@transport.nsw.gov.au or calling the Reporting hotline on 1800 302 750.
Student Transport Scheme (SSTS)
Use the feedback form or
- Parramatta - Ph: (02) 9891 8900 or Toll free: 1800 227 774
- Newcastle - Ph: (02) 4929 7006 or Toll free: 1800 049 983
- Wollongong - Ph: (02) 4224 3333 or Toll free: 1800 049 961
Sydney Ferries and Newcastle Ferry services
Submit your ferry feedback or phone 131500.
Private ferry services
Feedback about private ferry services can be made directly to the private ferry operator.
See contact details in the private ferry services list.
Where unresolved, the matter can be referred to Transport for NSW's Transport Info 131500 service, 131500.com.au .
Taxi networks
View the taxi network contact details on this website.
Taxi licensing and accreditation enquiries
Use the feedback form or contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 227 774.
Taxi Transport Subsidy Scheme (TTSS)
Contact the Parramatta office - Ph: (02) 9891 8900 or Toll free: 1800 623 724.
Trains
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RailCorp - Rail network maintenance
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Sydney Trains - CityRail, city and inter urban services
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CountryLink - Rural and interstate train services
Last updated 02 April 2012
