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Complaints and feedback

We welcome your feedback, complaints, compliments and suggestions.


General feedback form 
Public transport feedback forms 
Roads and Maritime Services feedback form

By phone

General feedback 131 500
Translating and Interpreting Service 131 450
Public transport 131 500 
Roads and Maritime Services 13 22 13
Point to Point Transport (taxis, hire car, rideshare) Complaints Hotline: 1800 648 478

Response to feedback

We are committed to responding appropriately to customer complaints and feedback; and to using the insights generated to guide business decisions to improve the products and services we offer. All complaints and feedback will be handled equitably, objectively and in an unbiased manner in accordance with the following policies:

You can assist us by:

  • Providing timely, accurate and sufficient information
  • Advising us if matters are urgent or time sensitive so that we can do all that we can to respond within an acceptable timeframe
  • Responding to our requests within the advised time
  • Being courteous and respectful in your dealings with us
  • Listening carefully and communicating clearly.


Any personal information you submit as part of your feedback will only be used to investigate and respond to that feedback in accordance with the TfNSW Privacy Policy. For more information visit our privacy page.

Last updated: 13 January 2017

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