Email Policy

Before sending an email enquiry to NSW Transport and Infrastructure please ensure you are familiar with the following policy:

NSW Transport and Infrastructure receives a large volume of emails and it is not always possible to reply to each one immediately.
Through the links and the information on our website, we have attempted to ensure that as far as possible, you are linked directly to the people or organisations that can help you. Please check the links provided, which are designed to assist you, before you contact us.
Your email will be allocated a priority. Emails requesting information freely available on our website or through the links provided will get lower priority.
NSW Transport and Infrastructure accepts no responsibility for invoices or other documents involving payments sent by email. NSW Transport and Infrastructure will not accept such emails unless a contact officer and NSW Transport and Infrastructure branch is identified for forwarding.
Unsolicited advertisements will be placed in the "trash".
NSW Transport and Infrastructure is a public sector agency. We have attempted to filter offensive emails. However, should emails containing offensive contents or contents advocating illegal activities elude our filter, these emails will be forwarded to the NSW Police.
Your email, once sent, will comprise a formal departmental record. It will be treated with the appropriate level of confidentiality consistent with NSW Privacy and Personal Information Act provisions. For further information see the User Privacy Policy for this website.