Contact us

How to contact us

To provide feedback, complaints, or to ask questions about Transport for NSW services:

Give feedback online

Provide general feedback about Transport Services
Provide public transport feedback
Provide driving and boating feedback

Visit the Transport for NSW offices

Our head office is located at 231 Elizabeth Street, Sydney NSW 2000
Our mailing address is: PO Box K659,  Haymarket NSW 1240

Call us directly

For general feedback: 131 500
For public transport: 131 500
For driving and boating: 13 22 13

Reporting an incident

To report a road incident or hazard call 131 700
Report a pothole, damaged sign or other road surface issue.
Report a licence, tolling or vehicle registration issue.

Driving and boating enquiries

For roads and driving

Enquiries and feedback: 13 22 13
Ph: (02) 9689 8888 or (02) 9691 8900
Toll Free: 1800 227 774

For boating and marine

Getting around NSW

Plan your journey

Visit Live Traffic to see real-time roads and traffic informaton
Visit TransportNSW.info to view public transport times and services
Manage your Opal card and account or call Opal customer care on 13 67 25 

 

Community enquiries

Community engagement

To contact us with feedback, complaints, or questions about Transport services, please go to our new Contact Us page. 

General community engagement enquiries

  • TfNSW Project Infoline 1800 684 490
  • Construction Response Line 1800 775 465
Have your say

Find NSW Government consultations happening in your community and share your opinions on new projects, services and government policy.

 

Projects taking place in NSW

Visit our map of all current projects
Or for a specific project, see the relevant Project delivery offices below

 

Industry enquiries

Infrastructure enquires

  • The Transport Infrastructure Industry Portal provides a single platform for transparent industry specific project information. It includes access to the Transport Infrastructure Pipeline 2027, providing details on infrastructure projects coming to market in the next five years.
  • Visit our Transport Infrastructure Industry Portal

Freight enquiries

Media enquiries

Asset management branch

For direct contacts:

For General Asset Management enquiries, please use the link below: 
https://transportnsw.info/contact-us/feedback

NSW Productivity Commission

Administration offices

Transport for NSW Chatswood

Level 5, Tower A, Zenith Centre
821 Pacific Highway
Chatswood NSW
Ph: 1800 684 490
Fax: (02) 9200 0290

View 821 Pacific Highway on Google Maps

Locked Bag 6501
St Leonards NSW 2065

Newcastle Regional Office

6 Stewart Avenue
Newcastle West
NSW 2302

View 6 Stewart Avenue on Google Maps

Locked Bag 30
Newcastle NSW 2300

Wollongong Regional Office

Block C, Level 3, 84 Crown Street
Wollongong NSW
Ph: (02) 4253 2600
Toll Free: 1800 049 961
No Fax

View 84 Crown Street on Google Maps

Project delivery offices

Sydney Metro

Peter Regan 
Chief Executive
PO Box K659
Haymarket, NSW 1240

Sydney Metro City & South West
Ph: 1800 171 386
E: sydneymetro@transport.nsw.gov.au

Sydney Metro West
Ph: 1800 612 173
E: sydneymetrowest@transport.nsw.gov.au

Sydney Metro - Western Sydney Airport
Ph: 1800 717 703
E: sydneymetrowsa@transport.nsw.gov.au

Sydney Metro website

Sydney Light Rail

Level 44, 680 George Street
Sydney, NSW 2000
Ph: 1800 684 490
E: projects@transport.nsw.gov.au
Sydney Light Rail website

Parramatta Light Rail

Anand Thomas
Program Director
Level 10, 130 George Street
Parramatta, NSW 2150
Ph: 1800 139 389
E: parramattalightrail@transport.nsw.gov.au
Parramatta Light Rail website

 

NorthConnex

Locked Bag 1001
West Pennant Hills, NSW 2125
Ph: 1800 997 057
E: enquiries@northconnex.com.au
NorthConnex website

WestConnex    

Denis Cliche
Chief Executive Officer
Sydney Motorway Corporation
GPO Box 3905
Sydney NSW 2001
Ph: 1800 660 248
E: info@westconnex.com.au
WestConnex website

Legal enquiries

Subpoenas, Service of Documents and Statutory Notices

For all Subpoenas, notices to produce, or any other court order that requires the production of documents issued to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:

The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240

In order to ensure a subpoena or notice to produce is processed as soon as possible, please serve via email at subpoena@transport.nsw.gov.au.

As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.

For subpoenas, notices to produce, or any other court order that requires the production of documents issued to other TfNSW agencies, please see below:

Point to Point Transport Commissioner

Address to: 
The Proper Officer 
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805

Please serve at: P2PLegal@transport.nsw.gov.au

Sydney Metro: 

Address to: 
The Proper Officer
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000 

Please serve at: sydneymetrosubpoena@transport.nsw.gov.au 

Transport Asset Holding Entity of NSW (TAHE)

Address to: 
The Proper Officer 
General Counsel
PO Box K349
Haymarket NSW 1240

Please serve at: enquiries@tahensw.com.au

Conduct Money

For all subpoenas, conduct money of $55 is payable. 

Conduct money can be paid by bank transfer into the following account: 

Transport for NSW
BSB: 032-001
Account No: 170518
Financial Institution – Westpac Banking Corporation.

Please reference ‘Subpoena’ with the name of the issuing party and provide a copy of your receipt upon service. 

Service of Documents

Legal documents / other Court documents to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: 

The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240 

Legal documents can be served electronically at: CourtServices@transport.nsw.gov.au 

For legal documents / other court documents to other TfNSW agencies please see below: 

Point to Point Transport Commissioner
Address to: 

Legal Services 
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805

Documents can be served at: P2PLegal@transport.nsw.gov.au

Sydney Metro: 
Address to: 

Legal Services
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000 

Documents can be served at: sydneymetrosubpoena@transport.nsw.gov.au

Transport Asset Holding Entity of NSW (TAHE)
Address to: 

The Proper Officer 
General Counsel
PO Box K349
Haymarket NSW 1240

Please serve at: enquiries@tahensw.com.au

Statutory Notices 

Statutory notices issued by a government agency to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: 

Manager, Information Access Compliance 
Transport to NSW 
PO Box K349
Haymarket NSW 1238

Statutory notices should be served electronically at: statnotice@transport.nsw.gov.au

TfNSW will endeavour to respond to a statutory notice within 20 working days from receipt, however timeframes may vary depending upon the nature and size of the request.