Customers

Customers are at the centre of every action taken by Transport for NSW. Whether you catch a train, drive a car, ride a bike, or hop on a bus or ferry, Transport for NSW is responsible for making your trip as easy and comfortable as possible.

Transport for NSW is responsible for service contracts to ensure public and private buses provide customers with consistent fares, concessions and service standards. It also regulates the taxi industry to ensure vehicles are safe and drivers meet appropriate standards.

Transport for NSW listens to the needs, preferences and opinions of customers, and uses this information to drive improvements in transport services and planning.