Email policy

Before sending an email enquiry to Transport for NSW please ensure you are familiar with the following policy:

• Transport for NSW receives a large volume of emails and it is not always possible to reply to each one immediately.
• Through the links and information on our website we have attempted to ensure that as far as possible, you are linked directly to the people or organisations that can help you. Please check the links provided, which are designed to assist you before you contact us.
• Your email will be allocated a priority. Emails requesting information freely available on our website or through the links provided will get lower priority.
• Transport for NSW accepts no responsibility for invoices or other documents involving payments sent by email. Transport for NSW will not accept such emails unless a contact officer and Transport for NSW branch is identified for forwarding.
• Unsolicited advertisements will be deleted.
• Transport for NSW is a public sector agency. We have attempted to filter offensive emails. However, should emails containing offensive contents or contents advocating illegal activities elude our filter, these emails will be forwarded to the NSW Police.
• Your email, once sent, will comprise a formal departmental record. It will be treated with the appropriate level of confidentiality consistent with NSW Privacy and Personal Information Act provisions. For further information see the User Privacy Policy for this website.

I have read the policy and am now ready to send an email