Operations

We work closely with State Government and privately owned operators across all transport modes to deliver quality, safe and effective travel and Freight options for the people of NSW.

We oversee the procurement, contracts, accreditation and regulation of our operators. In doing so, we ensure the delivery of customer-focused services, and that freight is being moved from paddock to port and plate as efficiently as possible.

Buses - On-time running

Sydney Metropolitan and Outer Metropolitan Bus Service Contract on time running results

Community transport operators

Transport for NSW provides funding to community transport operators to provide services under three government programs.

Customer Satisfaction Index

Find out what over 9,000 customers said about public transport, roads, cycling and walking in the latest Customer Satisfaction Index.

Find out more
Trains
90%
Buses
91%
Ferry
98%
Metro
96%
Light rail
90%
Private vehicles
85%
Heavy vehicles
70%
Motorcycles
82%
Bicycles
87%
Pedestrian
87%