Proactive release of general information

Members of the public may make a request to obtain copies of any of the documents listed. Transport for NSW will email documents on request. Nominal fees may apply to requests for hard copy documents.

Requests should be made to the Principal Manager, Information at gipa@transport.nsw.gov.au or by calling (02) 8202 3768. You can also write to Transport for NSW, PO Box K659, Haymarket NSW 1240.

• Alteration to Bus Service - dedicated school service request form
• Alteration to Bus Service - regular passenger service request form
• Applying for Bus Operator Accreditation
• Applying for Bus Driver Authority
• Applying for Hire Car Operator Accreditation
• Applying for Hire Car Driver Authority
• Applying for 4WD Tour Operator Accreditation
• Applying for 4WD Tour Driver Authority
• Applying for Motorcycle Tour Operator Accreditation
• Applying for Motorcycle Tour Driver Authority
• Authorised Taxi Inspection Station Procedures
• Authorised Taxi Inspection Station Examiner Form
• Authorised Taxi Inspection Station Assessment Form Instructions
• Anti Bullying Policy
• Application for an Operator Accreditation - Taxi Cab
• Authorised Taxi Inspection Station - Manual of Inspection Standards for Taxis
• Bike Plan
• Bus Reporting (KPI) Interfaces and User Guide
• Bus Operator Accreditation Package
• Bus Operator Accreditation - Application for Operator Accreditation
• Bus Operator Accreditation - Renewal Application
• Bus Operator Accreditation - Guidelines for the Management of Bus Services
• Bus Operator Accreditation - Vehicle Maintenance Plans
• Bus Operator Accreditation - Guidelines for Conducting Audits on Operators with Multiple Accreditations
• Bus Operator Accreditation - Auditors Handbook
• Bus Operator Accreditation - Audit Tool
• Bus Operator Accreditation - Annual Self Assessment Reporting
• Bus Operator Accreditation - Auditors Code of Conduct and Checklist
• Closed Circuit Television (CCTV) Policy & Guidelines
• Code of Conduct (pdf 409KB)
• Complaints and Feedback about Bus Services
• Commercial Contract Computerised Claims Bus Operator User Manual
• Corporate Governance Framework - Processes and Practices
• CrimTrac Procedures Manual
• Driver Authority Procedures Manual
• Drug and Alcohol Testing - test notification form
• Drug and Alcohol Testing - Application for the authorisation of an officer for the purpose of drug and alcohol testing
• Equal Employment Opportunity Policy
• Engaging and Managing External Lawyers
• Financial Instrument Risk Management Policy
• Guide for Authorised Taxi-Cab Network Providers and Taxi-Cab Network Services for the Sydney Metropolitan, Newcastle and Wollongong Transport Districts and the Local Government Areas of Gosford and Wyong
• Guidelines Relating to Drug and Alcohol Programs for Bus Operators
• Guidelines Relating to Drug and Alcohol Programs for Ferry Operators
• Guidelines for the Management of Bus Services
• Heavy Vehicle Driver Fatigue Regulation Bus and Coach Industry
• Hire Car Passengers - Safety
• Hire Car Passengers - Complaints and Feedback
• Information Alert - Notification Requirements of Accidents and Incidents (original and reminder)
• Information Alert - Unsecured Bus Floor Hatch
• Information Alert - Wheels Security
• Information Alert - Footrests Beneath Emergency Exits
• Information Alert - Unsecure wheels
• Information Alert - Heavy Vehicle Driver Fatigue Laws
• Information Alert - Third Party Property Insurance
• Information Alert - Displaying Accreditation Details on Buses
• Information Alert - Independent Audits
• Information Alert - Charter Journey Records
• Information Alert - Vehicle Maintenance
• Information Alert - End of Shift Procedures
• Information Alert - Vehicle Monitoring Devices
• Information Package "To Become and Authorised Taxi Network in Metropolitan District"
• Intellectual Property and Policy Guidelines
• Interim Standards for Authorised Taxi-Cab Networks In Country Areas
• Issue of infringements for contravention of conditions of accreditation detected during audit
• Map of NSW Regional Air Routes
• Medical Assessment Procedures (and Appendix: Medical Assessment Standards)
• Metropolitan Bus System Contract, Schedules and Annexures (proforma)
• Monitoring HACC Funded Community Transport Services - Community Transport Audit Package
• Monitoring HACC Funded Community Transport Services - Integrated Monitoring Framework
• Motor Vehicle Policy
• Motor Vehicle Policy- Senior Officer and Senior Executive Officer
• Notice of Specifications and Criteria for Private Hire Vehicles
• Occupational Health and Safety Policy
• On-road Enforcement Standard Operating Procedures
• Operational Instruction 01/05 - Meaning of Public Passenger Service
• Operational Instruction 02/08 - Annual Self Assessment Reports
• Operational Instruction 03/08 - Voluntary Suspension of Bus Accreditation
• Outer Metropolitan Bus System Contract, Schedules and Annexures (proforma)
• Outer Metropolitan Bus System Contract - Deed of Variation
• Outer Metropolitan Bus System Contract - Bus Specifications
• Overseas Travel Policy
• Parking Policy
• Policy on the Use of Mobile Phones
• Procedures for Reporting Security Incidents
• Protected Disclosure Policy
• Protocol for Managing Accommodation and / or Related Incidents
• Proving your identify - 100 point check
• PTTC - Code of Conduct
• PTTC - Dignity and Respect Policy
• PTTC - Harassment Free Workplace
• PTTC - Mobile Phone Policy and Procedures
• PTTC - Occupational Health and Safety Policy
• PTTC - Petty Cash Policy and Procedures
• PTTC - Sustainability Policy
• PTTC - Travel Policy and Procedures
• Renewing a Hire Car Driver Authority
• Replacing a Hire Car Driver Authority
• Rural and Regional Bus Services - Bus Service Contract A
• Rural and Regional Bus Services - Bus Service Contract B
• Rural and Regional Bus Services - Reporting Definitions - Contract A
• Rural and Regional Bus Services - Reporting Definitions - Contract B
• Rural and Regional Bus Services - Reporting Templates - Contract A
• Rural and Regional Bus Services - Reporting Templates - Contract B
• Rural and Regional Bus Services - Deed of Assignment
• Rural and Regional Bus Services - Deed of Variation and Termination
• Rural and Regional Bus Services - List of Operators
• Rural and Regional Bus Services - Notice of Intention to Dispose
• Rural and Regional Bus Services - Notice of Intention to Purchase
• Rural and Regional Bus Services - Notification of new bus details
• Rural and Regional Bus Services - Notifaction of Self Funded Bus
• Rural and Regional Bus Services - Reuest for Early Bus Replacement
• Rural and Regional Bus Services - Application for kilometers and or hours reset
• Rural and Regional Bus Services - application for changes to services
• Safe Driving Policy
• Safety Management System - Handbook
• Safety Management System - Guidelines
• School Student Transport Scheme Bus Operators Manual
• School Student Transport Scheme Manual for Schools
• School Student Transport Scheme Pass Holder Data File Specification
• School Student Transport Scheme - Transport Coordination Guidelines
• Statement of Business Ethics (pdf 457KB)
• Sydney Knowledge and Regulation Test - A Guide for Taxi Drivers
• Taxi and Private hire vehicle licence valuation process
• Taxi Key Performance Indicators
• Taxi Key Performance Indicators - On Line Application
• Taxi Key Performance Indicators - Reporting Application Manual
• Taxi Key Performance Application User Access Form
• The Carcoar Tunnel Survey
• Use of Mobile Phones - Tourist Vehicle Drivers
• Use of Mobile Phones - Bus and Coach Drivers
• Use of Mobile Phones - Taxi Drivers
• Waste Reduction and Purchasing Policy
• 100 Point check - proving your identity