Rights and responsibilities of hire car users

Your rights

As a hire car user you have the right to:

• Decide on the route
• An agreed level of service.

Your driver should:

• Be courteous and helpful
• Know and obey all the traffic laws
• Be neat, clean and tidy
• Not eat, drink or smoke in the hire car
• Not use foul language or act in an offensive way.

Your hire car should be:

• Smoke free
• Clean and tidy
• Well maintained.

Your responsibilities

As a hire car user you must:

• Pay the agreed cost, including any tolls and booking fees that apply
• Wear a seat belt at all times
• Not eat, drink or smoke in the hire car
• Not use foul language or act in an offensive way
• Not ask the driver to stop where it is illegal or unsafe to do so.