Rights and responsibilities of taxi passengers

Your rights

As a taxi user you have the right to:

• Decide on the route
• See the taxi meter
• Refuse multiple hiring
• Have the air conditioning on
• See the driver's photo identity card.

Your driver should:

• Be courteous and helpful
• Know and obey all the traffic laws
• Be neat, clean and tidy
• Be wearing a uniform.

Your taxi should be:

• Smoke free
• Clean and tidy
• Well maintained.

Your responsibilities

As a taxi user you must:

• Pay the correct fare, including any tolls and booking fees that apply
• Wear a seat belt at all times
• Not eat, drink or smoke in the taxi
• Not swear or act in an offensive way
• Not ask the driver to stop where it is illegal or unsafe to do so
• Ensure any children under 12 months are secured in an approved child restraint.

Please let the driver know if you need change for $50 or more.

The driver can refuse to take you if you are likely to cause a nuisance or annoyance, or eating, drinking, smoking or unable to pay the estimated fare.

If you dirty the taxi the driver can charge you one hours waiting time for the cost of cleaning up.