Customers are at the centre of everything we do at Transport for NSW. 

Whether you catch a train, bus or ferry, drive a car, catch a taxi, ride a bike or hop on the light rail, Transport for NSW is responsible for making your trip as easy and comfortable as possible.

Transport for NSW's responsibilities include the service contracts to ensure public and private buses provide customers with consistent fares, concessions and service standards. It also regulates the taxi industry to ensure vehicles are safe and drivers meet appropriate standards.

Transport for NSW listens to the needs, preferences and opinions of customers, and uses this information to drive improvements in transport services and planning.

Service NSW

Service NSW offers NSW Government services, including licensing and registration and more, at convenient locations across the State.