Information for taxi passengers

Variable tolling

When you catch a taxi and arrive at your destination you are required to pay the metered fare plus any booking fee, tolls or airport charges.

Variable tolls apply to taxi journeys on the Sydney Harbour Bridge and Sydney Harbour Tunnel. The toll which applies at the time of the crossing is added to the fare paid by the passenger. This applies to southbound and northbound journeys.

Complaints and Feedback about taxi services

If you have any suggestions, compliments or complaints about your driver or your taxi trip, please:

  • Call the Taxi Customer Feedback Management System 1800 648 478
  • Or complete and submit the online feedback form Link to external site

You will need the taxi's number plate, or the driver's number, the taxi network, and the time and date of your journey.

We welcome your comments, complaints and suggestions. The information you provide is confidential.