Rights and Responsibilities of Hire Car Users
Hire cars in NSW are regulated by the Ministry in a non-restrictive way that encourages competition among operators. There are many types of vehicles available to users and you should look up an operator that meets your requirements in your local telephone directory.
The cost incurred for the use of a hire car can vary significantly from company to company, and will depend on the type of hiring requested, the time that you will need the service and the type of vehicle used. Generally the fee is negotiated and agreed to, prior to the hiring.
Your rights
As a hire car user you have the right to:
- Decide on the route
- An agreed level of service
Your driver should:
- Be courteous and helpful
- Know and obey all the traffic laws
- Be neat, clean and tidy
- Not eat, drink or smoke in the hire car
- Not use foul language or act in an offensive way
Your hire car should be:
- Smoke free
- Clean and tidy
- Well maintained
Your responsibilities
As a hire car user you must:
- Pay the agreed cost, including any tolls and booking fees that apply
- Wear a seat belt at all times
- Not eat, drink or smoke in the hire car
- Not use foul language or act in an offensive way
- Not ask the driver to stop where it is illegal or unsafe to do so
