Fixing the Trains: New look for NSW TrainLink staff

Minister for Transport Gladys Berejiklian said customers on regional, intercity and rural services will from this week see rail staff wearing new, modern uniforms as part of Fixing the Trains reforms being introduced to improve the railways.

The NSW Government is preparing for the start of Sydney Trains and NSW TrainLink on July 1, the two new rail operators tasked with bringing in a new era of customer service for commuters

“NSW TrainLink will be dedicated to delivering rail services for customers who travel longer distances and want reliable, comfortable trains,” Ms Berejiklian said.

“We know NSW TrainLink customers have different needs to people travelling on shorter services in and around the CBD. We are changing the culture of both organisations by empowering frontline staff to ensure our customers enjoy every single journey.”

The new uniforms for NSW TrainLink customer-facing staff will improve the experience of our customers in and around regional communities, Ms Berejiklian said.

“The new uniforms are modern, smart and professional, and will ensure staff arrive at work feeling proud to be part of this wonderful new organisation NSW TrainLink.”

The uniforms include shirts, vests, jumpers and jackets and use quality fabrics to allow for seasonal changes and different weather conditions.

The uniform, once fully rolled out, will also carry the new logo ‘NSW TrainLink’ – reflecting a new customer focused approach to transport and making public transport stations, stops, wharves and interchanges easier to indentify.

The new brand, known as ‘The Hop’, provides an overarching integrated brand for public transport services and includes all modes - buses, trains, ferries and light rail – which will each be a separate colour. The brand will be rolled out progressively across the network.

“The cost for supplying the new uniforms is less than the current uniforms with a longer warranty period, providing better value for money for taxpayers,” Ms Berejiklian said.

NSW TrainLink will provide services for intercity customers as well as country customers currently serviced by CountryLink, including coach services.

NSW TrainLink staff in uniform

12 June 2013