More than 60 new buses and improved customer service with new bus contracts

Minister for Transport Gladys Berejiklian today said bus customers will have access to more than 60 new buses, and improved customer service after the second round of metropolitan bus service contracts were awarded.

The highly competitive tendering process covered four Sydney metropolitan bus regions, with about 770 buses and more than 17 million customer journeys every year, Ms Berejiklian said.

This is the second round of contracts awarded, as the Government improves customer service and finds better value for money for the taxpayer.

“Under Labor, these contracts were simply rolled over, with operators not needing to compete and under little obligation to improve customer service,” Ms Berejiklian said.

“This news today brings more brand new buses, faster travel times, more frequent services and better customer service while also saving taxpayers $20 million a year.”

The contracts are for five years, with a three year right of renewal subject to meeting performance standards.

“Through this process the Government has now delivered better services across Sydney while saving more than $350 million over eight years, or $45 million a year,” Ms Berejiklian said.

As well as customer service improvements and stronger on-time running requirements, the new contracts will put 63 brand new buses on the road from the first day these operators take over their regions from mid-2014.

These new buses are over and above the more than 200 new buses recently announced for the 2013/14 financial year by the NSW Government.

Ms Berejiklian said interest from the transport industry was strong, with almost 30 tenders received for the four contracts.

“The four successful tenders are highly experienced and reputable transport companies, all of which currently operate bus services in Sydney,” she said.

“The NSW Government has delivered an extra 2800 weekly bus services compared to Labor and invested in more than 400 new buses over two years.

“We’ve also introduced real time public transport information through new mobile apps, and the Opal card is also being introduced on buses throughout 2014, which will transform the way people use public transport in NSW.”

The new bus contract holders and the contracted service improvements include:

Liverpool, Glenfield, Ingleburn, Bringelly and Hoxton Park region

Contract awarded to: Ingleburn Bus Services (operating as Interline)

Approximate number of buses: 100
Approximate number of journeys per year: 2.5 million

Service improvements under new contract:

  • 19 new buses on first day of operation
  • improved customer service measured through detailed reporting systems monitored by Transport for NSW
  • commitment to high on time running performance - 95 per cent of buses must leave on time

Customer service improvements recently introduced:

  • improved customer information channels

Blacktown, Rouse Hill, Castle Hill, Dural and Parramatta region

Contract awarded to: ComfortDelGro Cabcharge (operating as Hillsbus)

Approximate number of buses: 500
Approximate number of journeys per year: 11.5 million

  • 26 new buses on first day of operation
  • improved customer service measured through detailed reporting systems monitored by Transport for NSW
  • commitment to high on time running performance - 95 per cent of buses must leave on time
  • extra bus services on 17 key routes, including:
    • Hills District to city and North Sydney services – routes 607X, 620X, 642X, 610X and M61
    • North West T-way services – routes T64, T65 and T66
    • Hills District to Blacktown or Macquarie Park services – routes 619 and 630
    • Hills District to Blacktown or Seven Hills or Parramatta services – routes 611, 700, 705, 711 and M60
    • local Hills District services – routes 601 or 606
  • improved running times on 42 routes, including:
    • Hills District to city and North Sydney services – routes 602, 607X, 610, 610X, 612, 613X, 614X, 615X, 616X, 617X, 618, 620, 620X, 621, 622, 642, 642X, 650, 650X, 651, 652X, 653 and M61
    • Hills District to Blacktown or Macquarie Park via North West T-way services – routes T60, T61, T62, T63, T64, T65 and T66
    • Hills District to Blacktown or Macquarie Park services – routes 611, 619, 628 and 630
    • Hills District to Blacktown or Seven Hills or Parramatta services - 700, 702, 705, 708, 711, 714, 715 and S8
  • improvements to North West T-way services to improve frequencies so buses arrive at more even intervals

Customer service improvements recently introduced:

  • establishment of fleet operations room for live monitoring of services
  • improved customer service training for drivers
  • customer service staff at key bus stops
  • participation in double decker bus trial

Lakemba, Mortdale, Punchbowl and Roselands region

Contract awarded to: Punchbowl Bus Company

Approximate number of buses: 70
Approximate number of journeys per year: 800,000

  • 4 new buses on first day of operation
  • improved customer service measured through detailed reporting systems monitored by Transport for NSW
  • commitment to high on time running performance - 95 per cent of buses must leave on time

Customer service improvements recently introduced:

  • establishment of fleet operations room for live monitoring of services
  • fast tracking of updated fleet livery

Campbelltown, Narellan and Camden region

Contract awarded to: Neville’s Bus Services (operating as Busabout)

Approximate number of buses: 100
Approximate number of journeys per year: 2.5 million

Service improvements under new contract:

  • 14 new buses on first day of operation
  • improved customer service measured through detailed reporting systems monitored by Transport for NSW
  • commitment to high on time running performance - 95 per cent of buses must leave on time

Customer service improvements include:

  • biannual newsletter to customers
  • regular customer surveys for feedback to improve services
  • online map and trip finder
  • email subscriber service tailored to customers specific needs

More than 60 new buses and improved customer service with new bus contracts (pdf 129KB)

29 August 2013