Program underway to improve XPT reliability

A range of new maintenance initiatives and strict standards are being rolled out in an effort to boost the reliability of NSW TrainLink’s XPT fleet.

NSW TrainLink began operation on 1 July, dedicated to providing comfortable and reliable intercity and regional travel on trains and coaches.

Rob Mason, NSW Trains Chief Executive said customer satisfaction was at the forefront of everything NSW TrainLink does and the organisation was keen to act to reduce the number of breakdowns seen in the past.

“As a new operator our focus is on making sure our customers have a comfortable and enjoyable journey so we have introduced a range of new initiatives aimed at improving the reliability of our services,” Mr Mason said.

“In addition to daily maintenance and our already high standards, there have been a number of measures implemented aimed at reducing the likelihood of faults on our XPT fleet.”

These measures include:

  • frequent replacement of components such as wheel bearings
  • an anti-corrosion program, including examinations for corrosion and minor repairs
  • communication systems upgrades
  • establishment of a Reliability Improvement Program Team tasked with investigating incidents and creating solutions for future issues

“I understand how frustrating a break down can be for our customers,” Mr Mason said.

“I can assure customers I am committed to looking closely at the reliability of our services so we can understand each fault and reduce the number of incidents on the network.”

NSW TrainLink’s XPT fleet travels around 3.5 million kilometers a year, taking customers to Sydney, Melbourne, Brisbane, Dubbo, Grafton and Casino.

The fleet is serviced at a dedicated holding yard and maintenance centre at Sydenham. In addition to regular upkeep the trains receive regular extensive cleans, which includes the
recycling of onboard water supplies and window cleaning.

From July 2010 until 19 June 2013, there were 48 XPT breakdowns out of the 13,000 trips made by XPTs.

Program underway to improve XPT reliability (pdf 19KB)

14 August 2013