Customers the focus of Transport for NSW

1st November 2011

November 1 marked the official establishment of the new integrated transport authority, Transport for NSW.

This new website for the organisation was also launched at www.transport.nsw.gov.au

However, customers wanting details about public transport services should continue to use www.131500.com.au .

Transport for NSW will co-ordinate the state’s transport services and ensure transport projects are built on time and on budget.

The establishment of the authority ensures – for the first time – planning and policy across all modes of transport, including roads, are fully integrated.

The establishment of the authority will see policy and planning experts from all transport agencies working together, rather than in silos.

This means transport agencies will be free to focus solely on delivering quality service to customers.

The divisions are:

• Customer Experience – which will make sure journeys are as simple and seamless as possible
• Planning and Programs – which will consolidate planning for all modes and develop a comprehensive transport masterplan
• Transport Services – which will ensure transport services cost-effectively meet the current and future needs of customers
• Transport Projects – which will ensure major projects are delivered on time and on budget
• Freight and Regional Development – which will make sure freight services and facilities meet the needs of the State economy, with particular focus on regional NSW
• Policy and Regulation – which will develop and oversight polices and laws pertaining to transport across the State