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Crack the Opal top up queues with new top up minimums

Customers who don’t like to queue to top up their Opal card will soon be able to top up online with additional top up values.

Minister for Transport and Infrastructure Andrew Constance announced a raft of changes to minimum auto and online top up values to encourage customers away from station queues.

“The whole purpose of Opal is to ensure people don’t have to queue or fumble for change, but what we’re finding is people aren’t choosing to top up online because the current minimum values are too high.

“We’re changing that from July 3 and hope it gets people online and keeps them moving faster.”

Additional Opal top up values from July 3:

  Current website minimum top up amounts New auto top – up minimum amounts New website  top up minimum amounts New Opal Travel App minimum top up amounts
Adult $40 $10 $10 $10
Concession/Child/Youth $20 $5 $5 $5
Gold Senior/Pensioner $10 $5 $5 $5

“We know people want to control where their money goes, so now we’re offering even more flexibility and convenience for topping up your Opal card online,” Mr Constance said.

Additionally, in 2018 people will be able to choose a variable top up amount via digital channels so the top up amount can be exactly what they want it to be.

“We want to make it the norm for people not to have to worry about queueing to top up their Opal Card. Reducing the minimum top up amounts will hopefully go a long way to encouraging the switch.”

For Adult Opal cards topped up at machines, 71 per cent of all transactions are valued between $10 to $20, so customers have a clear preference for lower top up values.

Last updated: 30 May 2017