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Taxis

Taxi licences

If you are interested in applying for a taxi licence, please contact Roads and Maritime Services Parramatta office for the latest information.

The value of a licence may vary over time due to a number of factors, including market demand, economic conditions and regulatory activity. Intending licensees contemplating acquiring a licence should seek independent advice on the suitability of the licence for the intending licensee's purposes.

We make no representation as to the future market value of any licence and cannot be held liable to pay compensation to licensees where the market value of a licence is impacted by the effects of regulatory reform or other factors.

Authority to drive

Roads and Maritime Services is responsible for issuing taxi, hire car and private vehicle driver authorities, authorising the operation of taxi networks and enforcing taxi vehicle and taxi meter standards.

Driver responsibilities

Authorised point to point drivers must comply with all relevant requirements of the Passenger Transport Regulation 2007. 

Drivers must:

  • Behave with civility and propriety towards intending passengers, passengers, other taxi drivers and authorised officers
  • Accept any hiring immediately when offered if the taxi is available for hire, except in the Sydney Airport precinct where a hiring can only be accepted in a taxi zone
  • Allow assistance animals or animals in training in their taxi
  • Hand over driver licence and driver authority card to an authorised officer when requested to do so
  • Tell an authorised officer about details of a hiring when requested to do so within the Sydney Airport precinct.

Divers must not:

  • Tout or solicit for passengers or for a hiring
  • Move more than 3 metres from the taxi without reasonable excuse while in the Sydney Airport precinct or at any other airport.
  • Move the taxi while any door is open.

Taxi vehicle standards 

Taxis must comply with a range of specifications related to vehicle safety and communications equipment. As of 18 December 2015, a number of specifications for taxis have been removed to make operating a taxi business simpler.

Accredited taxi operators continue to be responsible for ensuring that their taxis fully comply with all other legal requirements still in place, and any specifications in the Passenger Transport Regulation 2007 .

Legal requirements for a vehicle used as a taxi 

  1. Four doors 
  2. A network decal sign mounted on the front doors.
  3. A duress alarm that is kept in good working order at all times that vehicle is in use.
  4. A vehicle tracking device that is kept in good working order at all times that vehicle is in use.
  5. A security camera that is kept in good working order at all times that vehicle is in use.
  6. Clearly visible internal displays of information for customers that include the taxi registration number, maximum fares and how to complain or give comments about taxi services, advertisements in taxis must not obscure this other information.
  7. Wheelchair accessible taxis (WATs) must be fitted out to provide services safely, and must only be driven by persons who have completed a Transport for NSW-approved WAT training course conducted by a Registered Training Officer.

Taxi cameras 

All taxis in NSW are required to have security cameras. The following cameras have been found by others to be compliant in the past but a taxi operator wishing to install a different camera is required to ensure that it fully complies with the specifications.

Taxi security systems 

Whoever you engage to install your taxi security system should be licensed under the Security Industry Act 1997. The Security Industry Registry site  allows you to verify an existing security licence.

We strive to ensure that all website content and documents comply with WCAG 2.0, Web Accessibility Guidelines. If you require assistance in accessing any of the above documents, please contact us.

 

Last updated: 18 November 2016

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