Search form

Major IT Programs

Transport for NSW is rolling out a package of major IT upgrades to modernise how we do business and ensure we’re in the best position to support customers and deliver on the Government’s record infrastructure program. 

  • Enterprise Resource Planning (ERP) 
  • Making IT work for you (previously known as Next Generation Infrastructure Services)  
  • Enterprise Asset Management  (EAM) 

ERP Program

ERP is a major program to upgrade Payroll, HR, Procurement, Finance and Project & Portfolio management processes across the Transport cluster. It involves updating outdated and manual processes, and moving staff onto one single modern platform called ‘Transport Equip’. 

Transport Equip means less process, less bureaucracy, less duplication, and better access to quality information. This is crucial for a cluster that oversees millions of journeys across the State every day, and is charged with delivering a record $41.5 billion infrastructure program over the next four years. 

The Facts

Budget: $196.3 million (including contingency) 

Spend to date: $172.1 million (on budget) 

Integration budget: $122 million. Transport agencies have funding for costs relating to integrating and deploying Equip in their operating environments.

Timeframe: The program started rolling out in 2015 and will be completed in 2017.

Roll out: This year will see the delivery of the final phase of the Transport Equip program as it rolls out for our people in Sydney and NSW Trains. 

Transport Equip has rolled out to 19,000 users across Transport for NSW and Roads and Maritime Services. NSW Trains go live was effected on 9 January 2017 and is now operational, adding another 3,000 users and making a total of 22,000 users accessing Transport Equip. Sydney Trains will go live on Transport Equip in mid-2017, with the timing aligned to the completion of its Enterprise Asset Management program rollout.

Both are significant milestones for the Transport Cluster as we continue to provide much more modern and integrated workplaces, in support of our flexibility and activity based work-space principles.
State Transit has less complex IT requirements so rather than moving to Transport Equip, their existing Ellipse system will be updated.

Partners: Our key partners to deliver ERP include:  

  • Deloitte
  • Ernst & Young
  • Back Office Associates
  • SAP 

While each project delivers specific benefits for staff and customers, they are being rolled out simultaneously as part of the wider program. This means some contracts are being shared across projects to save time and money.

Making IT Work For You (NGIS) 

Transport for NSW is a great place to work. To keep attracting the best people and make sure we’re able to deliver the best outcomes for customers, we’re investing in the systems we need to make Transport a flexible, agile and collaborative workplace.  

Through the ‘Making IT Work for You’ program, we are consolidating separate IT networks across 25,000 staff working at hundreds of Transport locations across NSW. We will bring the whole Transport team onto a single, fast and modern network, allowing staff to collaborate and work anywhere they need to – across locations or in the field – saving time and money. 

We’re also moving to more modern systems, including:

  • Windows 10, Office 365 and Skype for Business
  • Cloud based email and archive 
  • A new easy to use MyIT self-service portal and service desk 
  • A single Transport network, that is faster and reliable. 
  • Latest laptops, computers and IT hardware device
  • New technology to support a more mobile workforce 

The Facts

Budget: $425 million (including contingency) 

Spend to date: $242.3 million (on budget)  

Timeframe: The project started rolling out in 2014 and will be completed in 2018. 

Rollout: Major contacts have been awarded, new data centres have been built and opened, servers and applications have been migrated and new software and technology products are rolling out for staff. 

Partners: Our key partners to deliver NGIS include:  

  • IBM Australia
  • NEC IT Services Australia
  • UXC Connect
  • UXC Limited
  • Optus
  • Telstra
  • TPG

EAM Program

Transport is building a centralised platform to manage over 700,000 individual assets valued at more than $35 billion across Sydney Trains, in real-time. EAM will provide a single source of robust data – modernising and standardising the whole asset management system and ensuring Sydney Trains can continually improve network safety, reliability and performance.

EAM will:

  • Allow Sydney Trains to continually monitor, manage and optimise asset performance, from acquisition to disposal – improving safety, reliability and performance across the network
  • Improve effectiveness of asset maintenance 
  • Reduce risk and drive cost-efficiencies by considering the whole life of the asset
  • Provide an integrated approach to managing and maintaining assets, enabling more strategic asset-related decision making, and better cost management
  • Enable Sydney Trains to apply predictive maintenance practices
  • Benefit customers because better asset management means fewer delays.

The Facts

Budget: $260 million (including contingency) 

Spend to date: $140 million (on budget)  

Timeframe: The project started in 2015 and will be completed in late 2017

Rollout: EAM is being rolled out in a phased approach, starting with the Fleet Maintenance Division. To date EAM has been deployed to over 3300 EAM users. In 2017, EAM will be delivered to the remainder of the Engineering and Maintenance Division with over 7,500 staff expected to be using the system by the end of 2017.

Last updated: 9 January 2017