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Point to point transport

Point to point transport provides flexible, convenient options for our customers to get from A to B via the route they choose at a time that suits. Point to point transport includes:

  • Taxis
  • Hire cars
  • Tourist services
  • Rideshare services
  • Community transport

What’s changed and why

Emerging technologies and changing customer expectations have created a number of challenges, particularly for taxis. 

In response, the NSW Government has introduced reforms to the taxi, hire car and rideshare industry. 

The Point to Point Transport (Taxis and Hire Vehicles) Act 2016 was passed by the NSW Parliament on 22 June 2016. 

These reforms aim to improve safety and choice for customers, provide more opportunities for the industry as a whole and allow all modes of point to point transport to compete fairly.

Transport for NSW continues to work with industry to develop regulations while the NSW Point to Point Transport Commissioner is being established as the new regulator for the industry.

Benefits for customers

As the reforms roll out customers will continue to be big winners. Customer benefits (pdf 108KB) include:

  • A wider range of innovative new service offerings
  • Reliable and high quality services
  • Assurance that the driver and vehicle have met strict safety standards
  • Increased competition on pricing

Competition on price

Under the new Point to Point Transport (Taxi and Hire Vehicles) Act 2016, booked fares will not be regulated. When the Act’s fares provision starts, it will cover services like taxis, hire cars and ridesharing, who will be obliged to provide a fare estimate before a customer accepts the booking. This could be a sticker with fare structure or an in app estimate.

We will also specify that the estimate must be in dollar terms, not using multipliers in order to provide the customer with the most accurate and accessible fare information. The customer will need to agree to the estimate through the booking system. This could be verbally over the phone, or by accepting the estimate in an app.

If you have concerns regarding sharing your information with online booking apps, go to the Office of the Australian Information Commissioner External website for more information. 

As the new regulator, the NSW Point to Point Transport Commission will ensure the industry is abiding by the rules and customer safety is protected.

For Industry 

The NSW Government acknowledges that the point to point transport industry is facing fundamental challenges from changing customer expectations and new technologies.

Decades of increasing regulation have increased costs and restricted the industry’s ability to innovate.

While the reforms have been difficult for many in the taxi and hire car industry, we are committed to working closely with the industry to develop regulations that ensure the long term sustainability. 

Read more about the industry reforms and the Government’s industry adjustment assistance package.

For customers with disability

The NSW Government has committed $15.5 million a year to a 5-point plan which will improve point to point transport services for customers with disabilities. 

Wheelchair Accessible Taxi (WAT) licence fees in metro areas have been reduced to zero, in line with the rest of NSW. 

Other initiatives that have been in place from 1 July 2016 include: 

  • Increasing the maximum Taxi Transport Subsidy Scheme (TTSS) subsidy from $30 to $60 per trip
  • Increasing the WAT driver incentive payment from $7.70 (ex. GST) to $15 (ex. GST) per trip
  • Expanding the WAT interest-free loan scheme from $1 million to $5 million to help get more WATs on the road
  • Providing a fully subsidised central booking service for WATs in Sydney, saving businesses that provide these services $2,130 per year.

Now that the legislative framework is in place under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, Transport for NSW is planning a review of all subsidies and incentives of services for people with disability. 

Dedicated contact centre

A contact centre is available to help stakeholders access information about changes in the point to point transport industry. 

Transport for NSW Point to Point Information 
T: 1300 767 923 (Monday to Friday 7am to 7pm, excluding public holidays)


Last updated: 12 January 2017