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School Student Transport Feedback and Enquiries

Improving the scheme

NSW Transport and Infrastructure recognises that improvements are desirable to make the School Student Transport Scheme easier to administer, cost efficient and more responsive to educational needs. If you have ideas on how the Scheme might be improved, you can register them with Transport Info by calling 131 500 or by using the feedback form at 131500.com.au.

Complaints and concerns

If you have a complaint or concern about a bus service, the first step is to contact the relevant operator.

You can also lodge a complaint about a school transport provider by calling Transport Info on 131 500, or via the feedback form at 131500.com.au.

If the school or operator cannot answer the enquiry, please contact the SSTS staff at the nearest NSW Transport and Infrastructure office.

Parramatta Office
Level 6, 16-18 Wentworth Street
Parramatta NSW 2150
Locked Bag 5085
Parramatta NSW 2124
Telephone: 02 9891 8900
Toll free: 1800 227 774

Newcastle Office
Ground Floor, 239 King Street
PO Box 871
Newcastle NSW 2300
Telephone: 02 4929 7006
Toll free: 1800 049 983

Wollongong Office
Level 6, NRMA Building
221-229 Crown Street
PO Box 5215
Wollongong NSW 2500
Telephone: 02 4224 3333
Toll free: 1800 049 961