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Wheelchair Accessible Taxi (WAT) Performance Against Network Standards - Newcastle, Wollongong and Central Coast Networks¹ - July 2008 - June 2009

1. Excludes rank and hail taxis.
2. Q1 Telephone answering time excludes Wollongong due to the unavailability of data and therefore includes data only for Central Coast and Newcastle. Q3 excludes Central Coast due to the unavailability of data for Q3 and therefore includes data only for Newcastle and Wollongong.
3. The data for the first two quarters recorded in the Number of Calls answered within 1 minute and within 2 minutes vary from that previously published as abandoned calls have now been excluded from the calculation of telephone answering times.
4. The data for the second quarter for the abandoned calls to total calls was updated as there was a calculation error (from 3.5% to 2.9%) and therefore vary from that previously published.