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Standard Taxi Performance Against Network Standards - Newcastle, Wollongong and Central Coast Networks1 - July 2008 - June 2009

Pick ups within 15 mins

Pick ups within 30 mins

Pick ups within 60 mins

Number of calls answered within 1 min

Number of calls answered within 2 mins

No Car Available (NCA)

Percentage of abandoned call to total calls received

  1. Excludes Wheelchair Accessible Taxis and rank and hail taxis.
  2. Q1 Telephone answering time excludes Wollongong and therefore includes data only for Central Coast and Newcastle. Q3 excludes Central Coast due to the unavailability of data for Q3 and therefore includes data only for Newcastle.
  3. The data for the first two quarters recorded in the Number of Calls answered within 1 minute and 2 minutes vary from that previously published as abandoned calls have now been excluded from the calculation of telephone answering times.