Advancing digital inclusivity

Smart places are digitally inclusive and accessible, and improve access to digital services.

The role of digital services, such as tele-health, online learning, remote working, and virtual social connections, is increasing. According to the Australian Digital Inclusion Index, more than 2.5 million Australians still face barriers to digital participation. People in some parts of NSW experience limited connectivity, and many NSW residents do not have a reliable internet connection at home. Access to digital services can improve quality of life, promote economic wellbeing, and improve social and education outcomes. Consultation with customers is the best way to establish how digital inclusivity can be achieved locally.

What this principle will achieve

  • Through consultation, technology solutions are designed with consideration of the needs of First Nations peoples, people with disability, culturally and linguistically diverse people, and people of lower socio-economic status.
  • Digital services become accessible for people who might not otherwise be digitally connected, and new places become available for work, study or social connectivity.
  • Smart technology solutions can be used by people with a range of digital skill levels and abilities and do not exclude people.
  • People can improve their digital skills and participate in the digital economy.

How to follow this principle

Smart places should seek to reduce the digital divide by making it easier for customers to use and benefit from technology, to access the internet and use online services. Where reliant on direct customer interaction with technology, smart places should cater to a range of digital skill levels and should not exclude people who have limited access to, or choose not to use, digital services.

Technology should be explained in plain English and community languages and, where relevant, partnerships and programs should assist people to use benefit from smart places. New smart place initiatives are also an opportunity to increase digital capability by working with local and First Nations’ start-ups.


Resources to support organisations in implementing this principle: