Creating an open and fair environment

Information and data are shared in an open and safe manner to build a culture of innovation and benefits.

Some customer benefits can only be achieved when smart systems talk to each other, infrastructure is used for multiple purposes, or information is combined from different sources. Open data fosters positive competition, can help generate insights for decision-makers, create new services and make experiences seamless for customers. Open-source software has many of the same advantages. Through open data, local communities can be empowered to take ownership of their information and innovate, particularly if supported by data literacy programs. Open data is encouraged to the extent that it is lawful and does not compromise privacy or security – keeping personal and sensitive information safe is always the priority.

What this principle will achieve

  • Innovative solutions can be found through access to open data and by combining data and insights from multiple sources.
  • Infrastructure, systems and data integrate seamlessly where open standards are used and common approaches adopted.
  • Standards are considered in the design of all solutions and can, in turn, be informed by new information and experiences.
  • Transparency is maintained by making data and insights available.

How to follow this principle

Following standards for smart places technology and making non-sensitive information publicly available makes it easier for others to innovate and achieve new benefits. International and Australian Standards and Guidelines are available for all aspects of smart places, from the strategy level to technical specifications, and are continually refined as practitioners use them and provide feedback. Smart places should draw from these standards and contribute to their ongoing improvement.

The NSW Open Data Policy commits NSW government agencies to protecting information where required (see Principle 4) and to otherwise make information open by default. Organisations embedding the principles of this charter are also encouraged to follow this practice, subject to all applicable laws. Data sharing and standards should be addressed in any third-party agreements.


Resources to support organisations in implementing this principle: