Co-creating smart places

Smart places are created with customers to support the vision for the place.

Smart places should be created in partnership with the people and groups who experience and use the place including local communities, First Nations peoples, businesses, start-ups, schools and universities, as well as those involved in delivering solutions such as government agencies and suppliers.

Co-creation gives customers a genuine voice throughout the smart places life cycle. It means working together before project delivery, through collective agreement on the opportunities or problems to be addressed by smart places and in defining the best solution, and afterwards, through transparent communication of outcomes and feedback channels.

What this principle will achieve

  • Potential benefits and effects are transparent and long-term success is improved.
  • Customers of a place can shape the creation and ongoing management of smart places in ways designed to suit them.
  • Strong community, government and industry partnerships and resources help bring smart places to life.
  • Smart places are informed by a broad range of perspectives, knowledge and skills.

How to follow this principle

Where possible, deliberative or educational engagement methods should be prioritised, providing time and space for informed input. Engagement activities should be inclusive, accessible and tailored to the place and its customers.

First Nations people are pioneers for co-design thinking and approaches; as a minimum, local Aboriginal land councils should be engaged early. Particular care should be given to include young people, who will inherit any benefits and effects.

Project timelines and budgets should adequately resource engagement activities and be approached in a staged manner to accommodate the role of the co-creation process in setting project scope.


Resources to support organisations in implementing this principle: