About the Charter
The Smart Places Customer Charter will help you develop smart places that meet the needs and expectations of the community.
It has 6 principles and 3 core values to guide how you use smart technologies in public spaces, to help you grow community trust.
Sign up to demonstrate your commitment to the safe, ethical and appropriate use of technology in public spaces.
Charter principles
This Smart Places Customer Charter includes 6 principles to guide the creation and management of smart places.
Advancing digital inclusivity
Improve access to digital connectivity and services and make sure no one is left behind.
Creating an open and fair environment
Share data and insights. Use standards to support innovation and interoperability.
Delivering benefits that last
Manage and maintain assets and evaluate projects to ensure benefits are realised.
Charter core values
Respect First Nations people’s rights, obligations and role as Traditional Custodians of the land, sea and waterways. Prioritise their input and ensure smart places celebrate culture and contribute to economic independence and self-determination.
Design smart places to meet the needs of people today, without compromising outcomes for future generations. Make sure your smart place can adapt to a changing environment.
Respond to the needs of the people who live, work and visit the place. Meet the needs of diverse groups in ways that support equity and inclusion.
Co-creating the Charter
Credit: Georges River Council
The Smart Places Customer Charter was shaped by direct community input, so it captures community expectations of smart places. The Charter was co-designed with all 3 levels of government, industry stakeholders, First Nations people, and representatives from a variety of NSW communities.
We published a draft in July 2021, and asked for community feedback. Over 4 weeks, almost 5000 people visited the Charter website, over 120 people attended a webinar and we received 15 submissions, 23 surveys and 14 interactive comments. The final Charter captures the feedback provided.
Sign up to the Charter
Many organisations have already made a commitment to the Smart Places Customer Charter. Find out how you can join them.
Charter signatories
The Charter is for all organisations involved in designing, delivering and operating smart places. See who has signed up.
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