New Tech Makes Planning Coffs Harbour Bus Trips Easier


Coffs Harbour has become a regional leader with new technology now up and running to help customers track the arrival of their bus and get an indication of available seating in real time.

Minister for Regional Transport and Roads Paul Toole said the technology is now on about 150 buses in Coffs Harbour as part of the first phase of the Transport Connected Bus Program.

“Using or a third-party transport app, customers are now able to track the location of a bus, its estimated arrival at a stop, and how full the bus is, which means less time waiting at the stop and more time at your destination,” Mr Toole said.

“The launch of this technology builds upon our vision to help make public transport a first choice for people living in the regions.”

Member for Coffs Harbour Gurmesh Singh said nine different operators are now using the new technology, providing more than 250 service routes around Coffs Harbour, including the popular 360, 369 and 372 routes.

“With the new technology being rolled out across other regional centres, Coffs Harbour is already up and running as one of three regional centres state wide leading the charge on real-time tracking,” Mr Singh said.

“For customers, this will mean better trip planning as they will have access to data showing the bus location on its route and an indication of the capacity.

“The NSW Government is committed to delivering quality public transport and transport infrastructure and technology to regional NSW.”

Busway Regional Operations Manager Mark Lawrence said the new technology was already making a difference locally.

“Customers are only just beginning to discover the real-time app through our trial period and initial reactions have been positive about how it will make a real difference to how they plan their travel,” Mr Lawrence said.

There are about 120,000 customer bus trips per year in the Coffs Harbour area.

The nine local operators using the trip planning technology are: Busways North Coast, Forest Coach Lines, Sahdra Coaches, Newcombe Buses, Lemitscom Pty Ltd, Weick Buses, Keough Buses, Natureland Buses and Baldwin Buses.

Customers travelling in regional NSW wanting to learn more about viewing reliable timetable information and real-time updates can do so via  the Transport for NSW Trip Planner tool at and other travel apps.