Sydney Trains report into major incident recovery


Minister for Transport and Infrastructure Andrew Constance has thanked customers for their extreme patience after major incidents affected train services across the network over recent days.

“Understandably our customers were tested and we apologise for the major inconvenience caused.”

“Today I’ve asked Sydney Trains Chief Executive Howard Collins and Transport Secretary Rodd Staples to report to me within a fortnight on how the network can better recover from major incidents with cumulative impacts like we’ve seen over the last few days,” Mr Constance said.

The report is likely to include:

  • Staffing contingency levels to swiftly recover from weather and other uncontrolled events
  • Potential minor adjustments to services if required to improve recovery time from delays
  • Resource allocation to ensure staff and trains are best positioned across the network

“Mr Collins and Mr Staples will report back to me within the next fortnight on their recommendations which will be public”

“Last November we implemented 1500 extra weekly train services to cope with rapidly growing demand. Everyone acknowledges we need more and more public transport services, which is why $1.5 billion is being spent on the new timetable and 24 extra trains. We’re also continuing to recruit extra staff.”

Additionally, the NSW Government is investing up to $20 billion in a new metro railway for Sydney to ease congestion and expand the transport network.