NSW Trainlink to deliver dedicated service for Intercity and Regional customers

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Minister for Transport Gladys Berejiklian today said the launch of the state’s first rail organisation dedicated to intercity and regional…

Minister for Transport Gladys Berejiklian today said the launch of the state’s first rail organisation dedicated to intercity and regional passengers would be the start of a new era for customers travelling longer distances. NSW TrainLink begins operations today, providing intercity and regional rail and coach services for customers travelling longer distances, who need more comfortable and reliable trains with on-board facilities. NSW TrainLink includes dedicated senior staff serving three regions – North, Central/West and South. This brings management and decision-making closer to the people and communities it serves.

“NSW TrainLink is tasked with delivering world-class train services tailored to the specific needs of intercity and regional train customers,” Ms Berejiklian said.

“Under RailCorp, all customers were treated the same even though many were travelling longer distances.
“NSW TrainLink will focus on the range of factors that improve longer journeys - giving our regional customers the services they deserve.”

Ms Berejiklian also announced that customers travelling on the Blue Mountains and Newcastle & Central Coast lines will enjoy an improved on-board experience thanks to a new project to refresh all 200 of the popular intercity V Set carriages.
Features of the refresh includes:

  • Fresh paint throughout carriage interiors;
  • New lighting in the carriages and toilet vestibules;
  • New seat frames, cushions and seat upholstery and arm rests;
  • New floor vinyl and wall sheeting in the toilet vestibules; and
  • New carpet and mats laid throughout the carriages.

NSW Trains will operate services to the Hunter, Central Coast, Blue Mountains, Southern Highlands and South Coast regions, as well as the interstate network previously serviced by CountryLink.

The organisation will be led by Rob Mason, who has more than 25 years’ experience at a senior level in transport in Australia and the UK.

NSW TrainLink fact sheet (pdf 1.5MB)