Contact NSW Trains

We welcome enquiries, feedback and complaints using any of the options below.

Online

Sydney Trains services
NSW TrainLink Intercity services
NSW TrainLink Regional services
General enquiries
Contracts and procurement
Properties for lease
Recruitment enquiries
Right to Information (GIPA Act) requests

By phone

Transport Info - 131 500
NSW TrainLink Reservation Centre - 13 22 32
General Switchboard - 1300 038 500
Sydney Trains & NSW TrainLink Environmental Feedback Line - 1300 656 999
Corruption Prevention - 1800 629 826
Strategic Procurement & Supply Division - 1300 132 136
Property enquiries - 131 500
Recruitment - 1300 783 065
Right to Information Office  - (02) 8202 3768

By mail

Customer Relations
NSW Trains
PO Box 533
Burwood NSW 1805

Media enquiries

NSW TrainLink Media and Issues Unit
Email: NSWTrainLinkmedia@transport.nsw.gov.au (business hours - contact Sydney Trains after hours at sydneytrainsmedia@transport.nsw.gov.au)

Media representatives seeking access to rail properties including stations need to contact the Media and Issues Unit.

We generally approve such visits but need to take into account operational, security and passenger safety considerations.

The station manager or other authorised officer will provide a brief induction, focusing mainly on maintaining your personal safety and the safety of passengers and staff. This is particularly important in the high-use station precincts and we appreciate your co-operation.