16 Regional Cities Services Improvement Program


Project overview

The NSW Government is rolling out the 16 Regional Cities Services Improvement Program which is a commitment to improving public transport services throughout regional NSW.  Improvements to regional bus services will aim to provide better connections to where customers need to go for work, schools, health, and social and recreational activities. 

Key benefits

  • Better meet customers travel needs 
  • Provide equitable access to public transport 
  • Provide integrated, multi-modal, end-to-end journeys
  • Provide cross border journeys (Albury, Queanbeyan and Tweed Heads)
  • Improve customer information
  • Improve asset usage and operational efficiency
  • Streamline service offerings.

NSW regional cities have dynamic and thriving industries across the agricultural, construction, education, health, manufacturing, mining, retail and trade, tourism and food services. The NSW Government is supporting the economic development of these industries by providing and improving public transport connections to keep customers moving to where they need to go. 

The program consists of two work streams.

Top Priorities

Introduces service improvements to the bus network after identifying service gaps. Top Priorities were delivered by the end of 2020.


Whole network bus review. Identifying travel needs to help develop and deliver integrated transport service plans. To be delivered by late 2023.

The 16 regional cities include:

More information

Email: regionalcitiesprogram@transport.nsw.gov.au
Phone: 1800 717 528