16 Regional Cities Services Improvement Program

The NSW Government is building a simpler and more efficient public transport network, that considers the needs of local communities.

We are working with communities to improve bus services to the benefit of residents and businesses. This includes providing or planning for additional services and better connections between different public transport modes. 

The intention of the 16 Cities program is to plan bus services that meet the needs of each of the regional communities.

By 2020, we had introduced some targeted early service improvements to the existing bus network in 16 regional cities in NSW:

Across the 16 cities, more than 3000 additional weekly services have already been introduced since 2019, an increase of more than 30 per cent to the existing bus networks within these 16 cities.

• In December 2019, the Tweed bus network benefited from the addition of more than 450 weekly services.  
• In March 2020, Wagga Wagga received a boost to its bus services with a new timetable delivering more than 240 extra bus services a week.  
• In June 2021, more than 500 additional weekly services were introduced to the Bathurst bus network via the program.  
• In August 2022, more than 250 weekly services were delivered to the Greater Nowra bus network, with more direct routes to Bomaderry Station.
• In September 2022, Orange received more than 200 additional services, including more weekend services with longer operating hours.
• In January 2023, Albury received more than 300 extra weekly services, including better connections between Thurgoona, Lavington, Albury and Wodonga.
• In January 2023, Queanbeyan received more than 90 additional services, including improved connections to services to TAFE, train station and airport.
• In January 2023, Lismore received 100 additional services, including services between Lismore and Ballina and a new Sunday B-ConX On Demand service.
• On 18 September 2023, Griffith received 77 additional services, including a new bus service linking South Griffith and Pioneer directly with the Griffith Hospital precinct and new Sunday and Public Holiday services.

Planning is progressing for the other regional cities.

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16 Regional Cities Improvement Program Status

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Bus fares in regional cities are not expected to change because of these service improvements. More information about regional bus fares is available at​​​​​ transportnsw.info/tickets-opal/regional-tickets-fares/regional-buses-fares. 

Transport for NSW is currently working to provide rural and regional customers in some of the 16 Cities Program locations with the ability to pay for their fare using an accepted debit or credit card or a linked device.

We are also investigating the use of contactless payment solutions for rural and regional areas.

Information about Opal and Opal updates is available at transportnsw.info/opal. 

 
For Transport information and to plan your trip, visit: https://transportnsw.info/ 

The 16 Cities Program is focusing on the bus network within Regional cities. Transport for NSW will continue to develop strategies and plans to enhance services which connect rural and regional centres, towns and villages.

Community consultation took place in Albury during March 2022. Using this valuable input, our teams were able to prioritise the needs of the local community, and then work with Albury City Council and the bus operators to formulate a services plan.

On 25 January 2023 more than 300 new services were introduced to Albury. With new services to Albury airport and Albury station, better connections between Thurgoona, Lavington, Albury and Wodonga and new public holiday and Sunday services.

If you have any questions or would like more information, please contact our program team:

Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: transport.nsw.gov.au

Bus operators 
Dyson Group
Martin’s Albury

Transport for NSW consulted with the Armidale broader community, including staff and students from the University of New England, in late 2022 and early 2023. Feedback, in relation to issues with the existing bus network, was received from community members as well as 56 stakeholder organisations.

Using this valuable feedback, Transport for NSW gained a clear understanding of the community's transport needs and have worked with Armidale Regional Council and bus operator Edwards Coaches, to review and prioritise the local bus service needs of the community.

An endorsed services plan has now been finalised. We will provide further information regarding any changes, noting that no further funding is available at this time to implement bus services.

If you have any questions or would like more information, please contact our program team:

Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: transport.nsw.gov.au

Bus Operator
Edwards Coaches

Bathurst now has more than 500 new additional weekly bus services as part of bus network improvements introduced on 28 June 2021.

There are more peak and weekend services, new express services, and longer operating hours to connect customers to where they need to go. 
For the first time, services now run on Sundays.

The new bus network includes better connections with Bathurst CBD, train station and coach stop, Charles Sturt University, TAFE and the hospital.

Growing suburbs including Eglinton, Laffing Waters, Kelso, Windradyne and Llanarth have also received improved services.

Visit: https://transportnsw.info/news/2021/better-bus-services-for-bathurst

Bus operators
Newmans Fuels and Buses
Bathurst - Buslines Group

Community consultation took place in Coffs Harbour during September 2021. Using this valuable input, a bus service plan has been developed in consultation with Council and the bus operators.​​​​​

Transport for New South Wales is working with the local bus operators to finalise the new bus timetables. Service improvements are targeted to go live in late 2023.

If you have any questions or would like more information, please contact the 16 Regional Cities Program:

• call: 1800 717 528
• email: regionalcitiesprogram@transport.nsw.gov.au
• visit: Bus improvements for Coffs Harbour Lismore 

Bus Operators
Busways
Forest Coach Lines

Community consultation for the 16 Regional Cities Program took place in Dubbo in March and April 2022. Over 100 submissions were received.

Using this valuable input, our teams are working with Dubbo Regional Council and bus operators to prioritise the needs of the local community and formulate a services plan.

The 16 Cities team is looking forward to improving  bus services in Dubbo in 2023.

Bus Stop and Bus Zone consulation

To enable the community to safely access public transport within Dubbo, there will be an increase in the number of physical bus stops throughout the city. These physical bus stops will be installed with either a Bus Stop sign or a Bus Zone to enable buses to safely stop to pick-up and drop-off passengers, while also allowing the community to easily navigate to a designated boarding point.

As part of this consultation Transport for NSW is engaging with potentially impacted members of the community about potential changes to bus stop and bus zone locations, including the addition of new locations where required. These proposed additions and modifications are important to the service upgrade to allow bus users to access buses safely and conveniently.

All potentially impacted property owners (and tenants where applicable) have been notified by mail of proposed Bus Stops or Bus Zones. At some locations staff from Transport for NSW have attended residences and businesses to discuss the proposed changes. This initial consultation has allowed the community time to contact Transport for NSW through phone or email to raise any safety concerns they have regarding the proposal.

Where community members have raised concerns, Transport for NSW has continued the consultation process via phone, email and / or a face-to-face visit to discuss these concerns. Careful consideration is given to all concerns raised and where appropriate, the proposed Bus Stop or Bus Zone may be amended or removed.

All community member feedback and correspondence are also included in reports submitted to Dubbo Regional Council for their consideration as the approval body.

Transport for NSW is committed to listening to the community about the proposed bus network and is keeping lines of communication open.

If you have any questions or would like more information, please contact our program team:

• call: 1800 717 528
• email: regionalcitiesprogram@transport.nsw.gov.au
• visit: transport.nsw.gov.au

Bus Operators
Buslines Group

Community consultation took place in Grafton during March 2021. 

Using this valuable input, we are now seeking endorsement for the services plan.  

If you have any questions or would like more information, please contact our program team:
Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: transport.nsw.gov.au 

Bus operators
Busways
Lawrence Bus Service

Community consultation for the 16 Regional Cities Program took place in Greater Nowra, in January and February 2021. The feedback we received from the community informed the new service plan, which was developed in consultation with the bus operators. 

On 29 August 2022, over 250 new services were introduced to the Greater Nowra region. With faster more direct trips, better connections to Bomaderry station, better trips to work, TAFE, hospital and new weekend services.

Bus operators
Nowra Coaches
Shoal Bus 
Kennedys Tours 
Stuarts Coaches

Transport consulted with the Griffith community in 2022 to better understand how people were using buses, and how the existing bus network and timetable could be improved. This community feedback was considered as the new bus service plan was developed, in close consultation with local bus operator Griffith Buslines.

On September 18 2023, 77 extra weekly services were introduced to Griffith, which is an uplift of approximately 30%, including new Sunday and Public Holiday services within Griffith. The new timetable provides easier and safer access to the Griffith Hospital precinct and features new services to residential developments in Collina and South Griffith.

A new bus service linking South Griffith and Pioneer with the hospital precinct was introduced which also connects to the Griffith Regional Sports Centre. A new middle-of-day weekday service to Yenda, Beelbangera, Yoogali, Bilbul, Hanwood and Darlington Point has been added, as well as weekday school holiday services to Hanwood and Darlington Point.

If you have any questions or would like more information, please contact our program team:
Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: transport.nsw.gov.au

Bus operator
Buslines Group

Community consultation took place in Lismore during December 2021 and then again in October 2022 due to flooding. Using this valuable input, our teams worked with Lismore City Council and Lismore Buslines to prioritise the needs of the local community and have formulated a services plan. 

Timetables have been adjusted to make them easier for customers to recall.  Extra route services have been added with extended weekend hours on the On Demand B CONX Service.

The 16 Cities team is looking forward to improving bus services in Lismore on Monday 16 January 2023.

If you have any questions or would like more information, please contact our program team:
Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: https://transportnsw.info/news/2020/bus-improvements-for-coffs-harbour-lismore

Bus operator
Northern Rivers - Buslines Group

On 12 September 2022, over 200 additional services were introduced in Orange. There are more buses more often, new and more direct routes, and services earlier in the day and later at night and new services on Sundays, to connect you more reliably where you need to go.

This includes new bi-directional services in Bowen, Glenroi and Warrendine, more direct services to Orange Station and Orange Hospital, as well as a high-frequency north-south corridor connecting north Orange with the CBD, Orange Station and Orange Hospital.

With better services to get to work, university, TAFE, shopping, hospital, to visit friends and family, or to socialise in town, getting around Orange has gotten a lot easier.

Bus operators
Buslines Group
Newmans Fuels and Buses

Community consultation and detailed planning is underway in Parkes. However, due to the recent flood events in the Central West the consultation for 16 Cities in Parkes has been put on hold until early 2023.

If you have any questions or would like more information, please contact our program team:
Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: transport.nsw.gov.au

Transport for NSW consulted with the Port Macquarie broader community in mid-2022. Feedback in relation to issues with the existing bus network was received from over 700 community members including 65 local organisations.  

Community consultation for the Port Macquarie 16 Cities project is now complete. Using all this valuable feedback, Transport for NSW gained a clear understanding of the community's transport needs and have worked with Port Macquarie Hastings Council and bus operator Busways, to review and prioritise the local bus service needs of the community.     

The project has progressed to the bus services planning phase. Services plan implementation is subject to future funding becoming available. Subsequent updates shall be provided at such a time if and when funding does become available.

If you have any questions or would like more information, please contact our program team:

Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au

Bus operator
Busways

Community consultation took place in Queanbeyan during November 2021. Using the consultation outcomes, our teams gained a clear understanding of the community’s transport needs, and worked with Queanbeyan Palerang Council and bus operator CDC Canberra to formulate a new services plan.

On January 23 2023 there were 90 extra weekly services including Sundays introduced to Queanbeyan. With better connections to Canberra, improved service to TAFE, train station and airport, and faster more direct trips.

If you have any questions or would like more information, please contact our program team:
Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: transport.nsw.gov.au

Bus operator
CDC NSW 

Transport for NSW consulted with the broader Tamworth community in August and September 2022.  Feedback in relation to local bus network issues was received from community members as well as 66 stakeholder organisations.    
  
Community consultation for the Tamworth 16 Cities project is now complete. Using all this valuable feedback, Transport for NSW gained a clear understanding of the community's transport needs and have worked with Tamworth Regional Council and bus operators (Buslines Tamworth and Hannafords Coaches) to review and prioritise the local bus service needs of the community.     

The project has progressed into the final phase of bus services planning.  Service plan implementation is subject to future funding becoming available.  
 
Thank you for your active participation in this project.   For further information please refer to the Program website or contact our Program team:   
Call: 1800 717 528
Email: regionalcitiesprogram@transport.nsw.gov.au
Visit: transport.nsw.gov.au 

Bus Operator
Buslines Group

In December 2019 more than 450 additional weekly services were introduced to Tweed Heads’ bus network, which includes 160 extra weekly services before 7am and after 6pm and 50 new weekly services before 5am and after 9pm.

Every route in Tweed Heads has a direct or timetable connecting service to The Tweed Hospital, Tweed Mall and the Queensland border. 
Services to the hospital have been improved with regular services between 5am and 11pm weekdays, with buses every 15 minutes during most parts of the day. Kingscliff TAFE is easier to access with the 601 doubling in frequency and the new 609 route from Murwillumbah.

Bus operator
Surfside Buslines

In March 2020 more than 240 extra weekly services were introduced across the Wagga Wagga bus network. The network has been refined across Wagga to improve timetabled connections and provide better bus coverage.

Bus services now travel to new areas such as Lloyd and Botanical Gardens at Macleay Street which previously didn’t have bus services. New afternoon and evening services on Thursday, Friday and Saturday operate until 9pm. We’ve also introduced new Sunday services for all routes.

Travel time has been reduced for services operating to Charles Sturt University from Lake Albert, Bourkelands and Glenfield Park. Generally, customers will save between 15 to 39 minutes on routes to Charles Sturt University.

Bus operator
Busabout Wagga