Point to Point Transport
Project overview
Point to point transport provides flexible, convenient options.
Get from A to B via the route you choose, at a time that suits you, for a fare.
Point to point transport includes:
- Taxis
- Hire cars
- Tourist services
- Rideshare services
- Other vehicles with 12 seats or less (including the driver) that provide passenger transport services for a fare.
Point to Point Transport Independent Review 2020
On 28 October 2019, the Minister for Transport and Roads announced a review of the point to point transport industry to take place in 2020.
The review commenced on 18 March 2020, with the appointment of Ms Sue Baker-Finch as the independent reviewer.
Information about the review and how to participate is available here.
Point to point transport in NSW: safety first
A new regulatory framework for point to point transport began on 1 November 2017, following a reform process that began in mid-2015.
Under the point to point transport reforms taxi service providers and booking service providers (such as traditional hire cars and rideshare) have a primary duty of care to ensure the safety of their services.
Service providers now have greater flexibility in how they ensure their safety obligations are met, as they are best placed to identify, manage and mitigate risks associated with their services.
For more, visit the website of the new industry regulator, the Point to Point Transport Commissioner
Quick links
- Passengers – visit Transport Info.
- Customers with a disability – visit our Travelling by wheelchair accessible taxi and Taxi Transport Subsidy Scheme webpages.
- Taxi service providers and booking service providers – visit the Point to Point Transport Commissioner website, or call the Industry Contact Centre on 131 727.
- Point to point transport drivers with questions about driver licences and vehicle registration – visit Roads and Maritime Services website.
- My Records
Taxis
Transport for NSW is responsible for a number of key matters for the taxi industry, including regulating rank and hail fares and deciding the number of licences that can be released into the market.
For more, see our Taxi information page.
Fares
Under the new regulatory framework, fares for booked services (including booked taxi services, traditional hire car, ridesharing and similar services) will not be regulated.
All booking service providers can now set their own fares – but they will need to provide passengers with a fare estimate before the trip begins, along with information identifying the driver and the vehicle.
Booked fares for Taxi Transport Subsidy Scheme (TTSS) customers will remain regulated.
Maximum fares for rank and hail taxi services will remain regulated.
For more on booked and taxi fares, see the fact sheets below.
Fares Fact Sheets
- Fares Fact Sheet - Booked services (PDF, 169.63 KB)
- Fares Fact Sheet - Booked services (DOCX, 173.46 KB) accessible version
- Fares Fact Sheet - Taxis (PDF, 170.04 KB)
- Fares Fact Sheet - Taxis (DOCX, 173.6 KB) accessible version
Fact sheets on matters such as safety obligations for service providers can be found on the Point to Point Transport Commissioner website
For customers with disability
The NSW Government has committed $15.5 million a year to a 5-point plan which will improve point to point transport services for customers with disabilities.
Wheelchair Accessible Taxi (WAT) licence fees in metro areas have been reduced to zero, in line with the rest of NSW.
Other initiatives that have been in place from 1 July 2016 include:
- Increasing the maximum Taxi Transport Subsidy Scheme (TTSS) subsidy from $30 to $60 per trip
- Increasing the WAT driver incentive payment from $7.70 (ex. GST) to $15 (ex. GST) per trip
- Expanding the WAT interest-free loan scheme from $1 million to $5 million to help get more WATs on the road
- Providing a fully subsidised central booking service for WATs in Sydney, saving businesses that provide these services $2,130 per year.
Transport for NSW has released a draft Transport Disability Incentives and Subsidies (TDIS) discussion paper that will improve subsidies and incentives for point to point transport services for people with a disability. To find out more, see Transport Disability Incentives and Subsidies.