Point to Point Transport

About point to point transport

Point to point transport provides flexible, convenient options for our customers to get from A to B via the route they choose at a time that suits.

Point to point transport includes:

• Taxis
• Hire cars
• Tourist services
• Rideshare services
• Other vehicles with 12 seats or less (including the driver) that provide passenger transport services for a fare.

The point to point transport regulation

The Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 supports the new safety framework under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 for all point to point transport providers in NSW, including taxis, hire vehicles and rideshare services. The new regulatory regime will allow for a more transparent, competitive and flexible point to point transport industry.

After extensive public consultation between 11 April 2017 and 9 May 2017, the final Regulation has now been published at the NSW Legislation website.

About 215 submissions were made during the consultation process.

• Public consultation themes & outcomes summary paper (PDF, 469.58 KB)
• Public consultation themes & outcomes summary paper (DOCX, 234.05 KB) accessible version
• Public consultation themes & outcomes snapshot (PDF, 310.9 KB)
• Public consultation themes & outcomes snapshot (DOCX, 210.5 KB) accessible version

The new regulatory framework for the point to point transport industry starts on 1 November 2017. This will include the commencement of the Regulation, the Act and the powers of the new regulator for the industry, the Point to Point Transport Commissioner. Collection of the Passenger Service Levy will commence on 1 February 2018.

Fact Sheets

• Affiliated Taxi Service Fact Sheet

• Applying for Authorisation Fact Sheet

• Authorised Taxi Service Provider Fact Sheet

• Booking Service Provider Fact Sheet

• Conditions of authorisation

• Due Diligence Fact Sheet

• Duty of Care and Safety Management Systems Fact Sheet

• Fares Fact Sheet - Booked services (PDF, 233.21 KB)
• Fares Fact Sheet - Booked services (DOCX, 118.71 KB) accessible version
• Fares Fact Sheet - Taxis (PDF, 249.9 KB)
• Fares Fact Sheet - Taxis (DOCX, 123.09 KB) accessible version

• Levy Fact Sheet

• Safety Standards for Booking Service Providers Fact Sheet

• Safety Standards for Drivers Fact Sheet

• Safety Standards for Taxis Fact Sheet

Further fact sheets relating to the Point to Point Commissioner can be found on the Commissioner’s website.

For customers with disability

The NSW Government has committed $15.5 million a year to a 5-point plan which will improve point to point transport services for customers with disabilities. 

Wheelchair Accessible Taxi (WAT) licence fees in metro areas have been reduced to zero, in line with the rest of NSW. 

Other initiatives that have been in place from 1 July 2016 include: 

• Increasing the maximum Taxi Transport Subsidy Scheme (TTSS) subsidy from $30 to $60 per trip
• Increasing the WAT driver incentive payment from $7.70 (ex. GST) to $15 (ex. GST) per trip
• Expanding the WAT interest-free loan scheme from $1 million to $5 million to help get more WATs on the road
• Providing a fully subsidised central booking service for WATs in Sydney, saving businesses that provide these services $2,130 per year.

Transport for NSW has started a review of all subsidies and incentives of services for people with a disability. More information will be published as the review progresses. 

• Access and Inclusion Factsheet (PDF, 75.71 KB)
• Wheelchair Accessible Taxis 
• Taxi Transport Subsidy Scheme

Dedicated contact centre

A contact centre is available to help stakeholders access information about changes in the point to point transport industry. 

Transport for NSW Point to Point Information

T: 1300 767 923 (Monday to Friday 7am to 7pm, excluding public holidays)
E: pointtopointinfo@transport.nsw.gov.au