Point to Point - Industry assistance

    NSW Government has established an industry adjustment assistance package of up to $250 million to help eligible taxi and hire car licence holders.

    The NSW Government has established an industry adjustment assistance package of up to $250 million to help people like taxi and hire car licence holders adjust to the changes to the industry.

    The package includes:

    • Up to $98 million for transitional assistance for eligible taxi licence holders
    • Up to $142 million in additional assistance for eligible taxi licence holders facing difficulty as a result of the changes
    • Up to $10 million for an additional assistance scheme for eligible hire car licence holders.

    A Taxi and Hire Vehicle Industries Assistance Panel, with representation from the NSW Taxi Council, has been established to oversee the package.

    The industry assistance package is being funded by the Passenger Service Levy. From 1 February 2018, all point to point transport service providers need to pay the temporary $1 levy on all trips (including taxi, hire car and rideshare) taken in NSW. Service providers can absorb this cost or pass onto passengers (with GST).

    The levy will be in place for no more than five years, or until it raises the full amount required to fund the industry assistance package: whichever comes first.

    More information on the levy is available at the Point to Point Transport Commission, for service providers and at Transport Info for passengers.

    Transitional assistance

    The first stage of the industry adjustment assistance package was the transitional assistance for taxi licence holders who held a licence before 1 July 2015 – and continued to hold that licence up until payment of the transitional assistance. The scheme consisted of $20,000 payments per eligible ordinary transferable licence, for up to two licences.

    Transitional Assistance Payments Scheme

    The Transitional Assistance Payment (TAP) Scheme has now closed. The $98 million allocated for TAP was the initial stage of the NSW Government’s $250 million taxi and hire vehicle industries adjustment package and was to assist eligible taxi-cab licence holders adjust to the point to point transport industry changes.

    The Taxi and Hire Vehicle Industries Assistance Panel (the Panel), with representation from the NSW Taxi Council, was established to oversee the distribution of the Government’s package.

    Eligible taxi-cab licence holders received three communications – one from the Minister for Transport and Infrastructure and two from Transport for NSW – advising them they may be eligible for TAP, how to apply and the application period from 14 July 2016 until 13 January 2017. The NSW Taxi Council also provided communications to its members advising of the importance of submitting applications on time.

    The TAP successfully distributed over $92 million to eligible taxi-cab licence holders, representing 99 per cent of possible applicants. This equates to some 4,000 eligible licence holders.
    The following is a snapshot of the final report on the TAP:

    • 3968 applications approved for payment
    • 3012 (74.21 per cent) of applications received online
    • 1047 (25.79 per cent) manual applications
    • 13 applications declined because of ineligibility

    The application verification services provided by Transport at Dubbo was an integral part to the success of the TAP process, together with the NSW Taxi Council, NSW Business Connect and the Point to Point Implementation team of TfNSW.

    TfNSW was successful in obtaining a ruling from the Department of Social Services that the TAP is an exempt lump sum payment for the purposes of the social security income test. (Social Security Exempt Lump Sum – Taxi Reform Transitional Assistance Payment Determination 2016.)

    The Australian Taxation Office deemed TAP payments as income support and as such they are treated as income for tax purposes.

    You can contact the ATO at taxadvice@ato.gov.au or on 13 28 61.

    Additional assistance for hire cars

    Up to $10 million has been allocated to an additional assistance scheme for eligible hire car licence holders, in recognition that hire car licences are no longer required.

    The Taxi and Hire Vehicle Industries Assistance Panel has oversight of the $10 million scheme.

    The Point to Point Transport (Taxis and Hire Vehicles) (Industry Adjustment) Amendment Regulation 2017 which makes provision in relation to the payment of additional assistance funds to holders of eligible private hire vehicle licence holders has been made. These amendments form part of the Point to Point Transport (Taxis and Hire Vehicles) (Industry Adjustment) Regulation 2016

    Applications for the Additional Assistance Hire Vehicles (AAHV) for eligible licence holders open on Thursday 14 December 2017 and will close on Friday 13 April 2018. 

    Eligible hire car licence holders can apply online through the application portal.

    A flowchart (PDF, 180.42 KB) of the process is available to assist you and the documentation required by eligible hire car licence holders for their applications is outlined in a fact sheet (PDF, 196.25 KB).

    We recommend reviewing the flow chart first.

    To help ensure you provide 100 points of Proof of Identity documentation, please see the Proof of Identity fact sheet (PDF, 100.4 KB)

    Manual applications can be requested by calling 1300 639 074. Please note that this number will be unattended from 4pm on Friday 22 December 2017, reopening at 9am on Monday 8 January 2018. Enquiries can also be directed to the AAHV email address: hirecarassistance@transport.nsw.gov.au.

    Further information is contained in the Frequently Asked Questions (PDF, 357.15 KB).

    It is important to submit your application within the application period.  No late applications will be accepted.

    TfNSW has been successful in obtaining a ruling from the Department of Social Services that AHHV is an exempt lump sum payment for the purposes of the social security income test. (Social Security (Exempt Lump Sum – New South Wales Additional Assistance Hire Vehicle Payment) Determination 2017).

    Additional assistance for taxis

    The industry adjustment assistance package includes up to $142 million in additional assistance for eligible taxi licence holders.

    The Taxi and Hire Vehicle Industries Assistance Panel has oversight of this fund.

    In the coming months, more information will be made available to eligible taxi licence holders on how to apply for additional assistance.

    What’s next?

    If you have any queries about the additional assistance package, please call 131727.  

    More information on when applications for the scheme open will be made available to eligible hire car licence holders shortly. Once the applications are open, you may submit all of your preprepared documentation for processing.

    Business advisory services

    In addition to the industry adjustment assistance package, the NSW Government is providing $3 million for specialised business advisory services to the taxi and hire car industries.

    Business Connect is a dedicated and personalised NSW Government program, with dedicated point to point transport advisors, workshops and events, to help the taxi and hire car industries adapt to the point to point transport industry reforms.

    Further assistance

    A number of free financial counselling services are offered for people in hardship at the Financial Counsellors’ Association of NSW’s website, including help from the National Debt Hotline.