Latitude Financial breach

The NSW Government is working with Latitude to support impacted customers following the financial company's recent database cyberattack.

Who needs a replacement driver licence

If you have had your NSW driver licence details exposed in the Latitude Financial data breach you may need to replace your card. 
 
You can replace your licence card online or in person at a Service NSW Centre. 

You only need to replace your NSW driver licence if Latitude Financial has notified you that both your driver licence number and the card number have been compromised.

This is because in NSW, increased identity protections came into effect on 1 September 2022, to help guard against unauthorised use of a driver licence for ID purposes.

Since that date, both numbers on your driver licence, the licence number and the card number, are required to pass a Document Verification Service (DVS) check.

If both your driver licence number and card number (top right of the card) were accessed in the Latitude Financial data breach:

• Latitude Financial will contact you
• you should replace your NSW driver licence.

When you replace your licence, your driver licence number will remain the same but your card number will change. This will protect you from unauthorised DVS checks using the old card's information.  

Document Verification Service (DVS) checks

A DVS check is used by institutions such as banks to verify a person’s identity.

Both the driver licence number and the card number are required to pass a DVS check for NSW licence holders.