Point to Point Transport

Point to point transport provides flexible, convenient options. Get from A to B via the route you choose, at a time that suits you, for a fare.

Point to Point transport includes:

  • Taxis
  • Hire cars
  • Tourist services
  • Rideshare services
  • Other vehicles with 12 seats or less (including the driver) that provide passenger transport services for a fare.

Under Point to Point transport law, taxi service providers and booking service providers (such as traditional hire cars and rideshare) have a primary duty of care to ensure the safety of their services.

Service providers have greater flexibility in how they ensure their safety obligations are met, as they are best placed to identify, manage and mitigate risks associated with their services.

For more, visit the website of the industry regulator, the Point to Point Transport Commissioner.

Point to Point Transport Reform

The NSW Government is making changes to the taxi licensing framework and providing financial assistance to taxi licence owners that are most impacted by the changes.

Further information is available here.

Quick links

Taxis

Transport for NSW is responsible for a number of key matters for the taxi industry, including setting maximum rank and hail fares and deciding the number of licences that can be released into the market.

For more, see our Taxi information page.

Fares

Fares for booked services (including booked taxi services, traditional hire car, ridesharing and similar services) are not regulated.

All booking service providers can set their own fares - but they need to provide passengers with a fare estimate before the trip begins, along with information identifying the driver and the vehicle.

Booked fares for Taxi Transport Subsidy Scheme (TTSS) customers remain regulated.

Transport for NSW sets maximum fares for rank and hail taxi services. For more about the current fares order, see our Taxi Information page.

For customers with disability

The NSW Government has also announced measures to further support the availability of Wheelchair Accessible Taxis (WAT). This includes: 

  • an increase of the subsidy paid to the driver for each journey in a WAT, and
  • an increase to the funding available for the WAT interest free loan scheme to provide for an additional 50 loans, each to a maximum value of $100,000.

Other initiatives that have been in place from 1 July 2016 include: 

  • Increasing the maximum Taxi Transport Subsidy Scheme (TTSS) subsidy from $30 to $60 per trip
  • Increasing the WAT driver incentive payment from $7.70 (ex. GST) to $15 (ex. GST) per trip
  • Expanding the WAT interest-free loan scheme from $1 million to $5 million to help get more WATs on the road
  • Providing a fully subsidised central booking service for WATs in Sydney, saving businesses that provide these services $2,130 per year.

In February 2020, Transport for NSW released the findings of a review of Transport Disability Incentives and Subsidies (TDIS), looking at how to improve subsidies and incentives for point to point transport services for people with a disability. To find out more, see Transport Disability Incentives and Subsidies