Complaints and feedback

    Transport welcomes your feedback, complaints, compliments and suggestions.

    Online

    General feedback form
    Public transport feedback forms
    Roads and Maritime Services feedback form

    By phone

    General feedback 131 500
    Translating and Interpreting Service 131 450
    Public transport 131 500 
    Roads and Maritime Services 13 22 13
    Point to Point Transport (taxis, hire car, rideshare) Complaints Hotline: 1800 648 478

    Response to feedback

    We are committed to responding appropriately to customer complaints and feedback; and to using the insights generated to guide business decisions to improve the products and services we offer. All complaints and feedback will be handled equitably, objectively and in an unbiased manner in accordance with the following policies:

    You can assist us by:

    • Providing timely, accurate and sufficient information
    • Advising us if matters are urgent or time sensitive so that we can do all that we can to respond within an acceptable timeframe
    • Responding to our requests within the advised time
    • Being courteous and respectful in your dealings with us
    • Listening carefully and communicating clearly.

    Privacy

    Any personal information you submit as part of your feedback will only be used to investigate and respond to that feedback in accordance with the TfNSW Privacy Policy. For more information visit our privacy page.