
Contact us
To provide feedback, complaints, or to ask questions about Transport for NSW services:
Give feedback Online
Provide general feedback about Transport Services
Provide public transport feedback
Provide driving and boating feedback
Visit the Transport for NSW offices
Our head office is located at 231 Elizabeth Street, Sydney NSW 2000
Our mailing address is: PO Box K659, Haymarket NSW 1240
Call us directly
For general feedback: 131 500
For public transport: 131 500
For driving and boating: 13 22 13
Driving and boating enquiries
For roads and driving
- Visit for customer driver licences and vehicle registrations in NSW.
- Visit for commercial, taxi and hire car applications or Subsidy Scheme, visit Point to Point Transport Commission.
Enquiries and feedback: 13 22 13
Ph: (02) 9689 8888 or (02) 9691 8900
Toll Free: 1800 227 774
For boating and marine
- Visit for boating and marine licences, registrations or moorings in NSW
Enquiries and feedback: 13 12 36
Getting around NSW
Plan your journey
Visit Live Traffic to see real-time roads and traffic informaton
Visit TransportNSW.info to view public transport times and services
Manage your Opal card and account or call Opal customer care on 13 67 25
Reporting an incident
To report a road incident or hazard call 131 700
Report a pot hole, licence, tolling or vehicle registration issue in NSW
Community enquiries
Community engagement
To contact us with feedback, complaints, or questions about Transport services, please go to our new Contact Us page.
General community engagement enquiries
- TfNSW Project Infoline 1800 684 490
- Construction Response Line 1800 775 465
Have your say
Find NSW Government consultations happening in your community and share your opinions on new projects, services and government policy.
Projects taking place in NSW
Visit our map of all current projects
Or for a specific project, see the relevant Project delivery offices below
Industry enquiries
Infrastructure enquires
- The Transport Infrastructure Industry Portal provides a single platform for transparent industry specific project information. It includes access to the Transport Infrastructure Pipeline 2027, providing details on infrastructure projects coming to market in the next five years.
- Visit our Transport Infrastructure Industry Portal
Freight enquiries
- For all freight enquiries, contact us by email atfreight@transport.nsw.gov.au
Media enquiries
- For all media enquiries, visit ourNewsroom.
- Contact us via email at media@transport.nsw.gov.au
Asset management branch
- For document standards feedback or enquiries, email standards@transport.nsw.gov.au.
- For AEO framework enquiries, email authorisationaudit@transport.nsw.gov.au.
- To be informed about upcoming Asset Management events, email assetmanagementengagement@transport.nsw.gov.au.
For direct contacts:
For General Asset Management enquiries, please use the link below:
https://transportnsw.info/contact-us/feedback
NSW Productivity Commission
- For ideas to improve NSW Government services and productivity, please visit NSW Productivity Commission.
Administration offices
Transport for NSW Chatswood
Level 5, Tower A, Zenith Centre
821 Pacific Highway
Chatswood NSW
Ph: 1800 684 490
Fax: (02) 9200 0290
View 821 Pacific Highway on Google Maps
Locked Bag 6501
St Leonards NSW 2065
Newcastle Regional Office
6 Stewart Avenue
Newcastle West
NSW 2302
View 6 Stewart Avenue on Google Maps
Locked Bag 30
Newcastle NSW 2300
Wollongong Regional Office
Block C, Level 3, 84 Crown Street
Wollongong NSW
Ph: (02) 4253 2600
Toll Free: 1800 049 961
No Fax
Project delivery offices
Sydney Metro
Peter Regan
Chief Executive
PO Box K659
Haymarket, NSW 1240
Sydney Metro City & South West
Ph: 1800 171 386
E: sydneymetro@transport.nsw.gov.au
Sydney Metro West
Ph: 1800 612 173
E: sydneymetrowest@transport.nsw.gov.au
Sydney Metro - Western Sydney Airport
Ph: 1800 717 703
E: sydneymetrowsa@transport.nsw.gov.au
Sydney Light Rail
Level 44, 680 George Street
Sydney, NSW 2000
Ph: 1800 684 490
E: projects@transport.nsw.gov.au
Sydney Light Rail website
Parramatta Light Rail
Anand Thomas
Program Director
Level 10, 130 George Street
Parramatta, NSW 2150
Ph: 1800 139 389
E: parramattalightrail@transport.nsw.gov.au
Parramatta Light Rail website
Transport Coordination
Level 44, 680 George Street
Sydney, NSW 2000
Ph: 1800 684 490
E: cbdcoordination@transport.nsw.gov.au
NorthConnex
Locked Bag 1001
West Pennant Hills, NSW 2125
Ph: 1800 997 057
E: enquiries@northconnex.com.au
NorthConnex website
WestConnex
Denis Cliche
Chief Executive Officer
Sydney Motorway Corporation
GPO Box 3905
Sydney NSW 2001
Ph: 1800 660 248
E: info@westconnex.com.au
WestConnex website
Legal enquiries
Subpoenas, Service of Documents and Statutory Notices
For all Subpoenas, notices to produce, or any other court order that requires the production of documents issued to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:
The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240
In order to ensure a subpoena or notice to produce is processed as soon as possible, please serve via email at subpoena@transport.nsw.gov.au.
As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.
For subpoenas, notices to produce, or any other court order that requires the production of documents issued to other TfNSW agencies, please see below:
Point to Point Transport Commissioner
Address to:
The Proper Officer
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805
Please serve at: P2PLegal@transport.nsw.gov.au
Sydney Metro:
Address to:
The Proper Officer
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000
Please serve at: sydneymetrosubpoena@transport.nsw.gov.au
Transport Asset Holding Entity of NSW (TAHE)
Address to:
The Proper Officer
General Counsel
PO Box K349
Haymarket NSW 1240
Please serve at: enquiries@tahensw.com.au
Conduct Money
For all subpoenas, conduct money of $55 is payable.
Conduct money can be paid by bank transfer into the following account:
Transport for NSW
BSB: 032-001
Account No: 170518
Financial Institution – Westpac Banking Corporation.
Please reference ‘Subpoena’ with the name of the issuing party and provide a copy of your receipt upon service.
Service of Documents
Legal documents / other Court documents to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:
The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240
Legal documents can be served electronically at: CourtServices@transport.nsw.gov.au
For legal documents / other court documents to other TfNSW agencies please see below:
Point to Point Transport Commissioner
Address to:
Legal Services
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805
Documents can be served at: P2PLegal@transport.nsw.gov.au
Sydney Metro:
Address to:
Legal Services
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000
Documents can be served at: sydneymetrosubpoena@transport.nsw.gov.au
Transport Asset Holding Entity of NSW (TAHE)
Address to:
The Proper Officer
General Counsel
PO Box K349
Haymarket NSW 1240
Please serve at: enquiries@tahensw.com.au
Statutory Notices
Statutory notices issued by a government agency to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:
Manager, Information Access Compliance
Transport to NSW
PO Box K349
Haymarket NSW 1238
Statutory notices should be served electronically at: statnotice@transport.nsw.gov.au.
TfNSW will endeavour to respond to a statutory notice within 20 working days from receipt, however timeframes may vary depending upon the nature and size of the request.