Contact us

By phone

Enquiries and feedback 13 22 13
Ph: (02) 9689 8888 or (02) 9691 8900
Toll Free: 1800 227 774
Road Incident and Hazard Reporting Line on 131 700

Online

• Service NSW
• Live Traffic

For information related to driver licences and vehicle registrations visit Roads and Waterways.

Visit Point to Point Transport Commission for enquiries related to:

• Taxi and hire car applications

• Taxi Transport Subsidy Scheme

For all maritime related enquiries including:

• Licensing
• Registration
• Moorings

Phone: 13 12 36

Online: Roads and Waterways

Online

• transportnsw.info
• Plan your trip
• Deaf, hearing or speech impaired customers contact the National Relay Service
• Find a transport operator
• Customer service centres and Transport Shops

By phone

• Public transport info line 131 500
• Translating and Interpreting Service 131 450

Online

• Opal website
• Find a retailer

By phone

Opal customer care 13 67 25 

Online

• General feedback form
• Public transport feedback forms
• Roads and waterways feedback form

By phone

• General feedback 131 500
• Public transport 131 500 
• Roads and waterways 13 22 13

By mail

231 Elizabeth Street, Sydney NSW 2000

To contact us with feedback, complaints, or questions about Transport services, please go to our new Contact Us page. 

General community engagement enquiries

• TfNSW Project Infoline 1800 684 490
• Construction Response Line 1800 775 465

Major project specific enquiries

For enquiries and feedback in relation to specific projects contact the relevant Project Delivery Office.

Other project enquiries

Roads and Waterways projects

This contact email address is for organisations and stakeholders working in the Transport Infrastructure industry.

By email

ied@transport.nsw.gov.au

Transport Infrastructure Industry Portal

Online

Newsroom

By email

media@transport.nsw.gov.au

By email

freight@transport.nsw.gov.au

Subpoenas, notices to produce, or any other court order that requires the production of documents issued to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:

The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240

In order to ensure a subpoena or notice to produce is processed as soon as possible, please serve via email at subpoena@transport.nsw.gov.au.

As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.

For subpoenas, notices to produce, or any other court order that requires the production of documents issued to other TfNSW agencies, please see below:

Point to Point Transport Commissioner

Address to: 
The Proper Officer 
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805

Please serve at: P2PLegal@transport.nsw.gov.au

Sydney Metro: 

Address to: 
The Proper Officer
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000 

Please serve at: 
sydneymetrosubpoena@transport.nsw.gov.au 

Transport Asset Holding Entity of NSW (TAHE)

Address to: 
The Proper Officer 
General Counsel
PO Box K349
Haymarket NSW 1240

Please serve at: enquiries@tahensw.com.au

Conduct Money

For all subpoenas, conduct money of $55 is payable. 

Conduct money can be paid by bank transfer into the following account: 

Transport for NSW
BSB: 032-001
Account No: 170518
Financial Institution – Westpac Banking Corporation.

Please reference ‘Subpoena’ with the name of the issuing party and provide a copy of your receipt upon service. 

Service of Documents

Legal documents / other Court documents to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: 

The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240 

Legal documents can be served electronically at: 
CourtServices@transport.nsw.gov.au 

For legal documents / other court documents to other TfNSW agencies please see below: 

Point to Point Transport Commissioner
Address to: 

Legal Services 
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805

Documents can be served at: P2PLegal@transport.nsw.gov.au

Sydney Metro: 
Address to: 

Legal Services
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000 

Documents can be served at: 
sydneymetrosubpoena@transport.nsw.gov.au

Transport Asset Holding Entity of NSW (TAHE)
Address to: 

The Proper Officer 
General Counsel
PO Box K349
Haymarket NSW 1240

Please serve at: enquiries@tahensw.com.au

Statutory Notices 

Statutory notices issued by a government agency to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: 

Manager, Information Access Compliance 
Transport to NSW 
PO Box K349
Haymarket NSW 1238

Statutory notices should be served electronically at: 
statnotice@transport.nsw.gov.au. 

TfNSW will endeavour to respond to a statutory notice within 20 working days from receipt, however timeframes may vary depending upon the nature and size of the request.