Contact us

Find out how to contact us.

Address
Transport for NSW
18 Lee Street
Chippendale NSW 2008

View 18 Lee Street on Google Maps

By phone
Ph: (02) 8202 2200
Fax: (02) 8202 2209
Teletypewriter service for hearing and speech impaired: (02) 9268 2244

By mail
PO Box K659
Haymarket NSW 1240

Key business area contacts

Roads

Roads and Maritime Services Parramatta office manages all enquiries related to:

Taxi and hire car applications

Taxi Transport Subsidy Scheme

Bus licensing and accreditation

Private vehicle conveyance

For information related to driver licences and vehicle registrations contact Roads and Maritime Services

Online

Roads and Maritime Services website

Service NSW

Live Traffic

By phone

Enquiries and feedback 13 22 13

Ph: (02) 9689 8888 or (02) 9691 8900

Toll Free: 1800 227 774

Road Incident and Hazard Reporting Line on 131 700

Public transport

Online

transportnsw.info

Plan your trip

Deaf, hearing or speech impaired customers contact the National Relay Service

Find a transport operator

Customer service centres and Transport Shops

By phone

Public transport info line 131 500

Translating and Interpreting Service 131 450

Opal

Online

Opal website

Find a retailer

By phone

Opal customer care - 13 67 25 

Customer feedback

Online

General feedback form

Public transport feedback forms

Roads and Maritime Services feedback form   

By phone

General feedback 131 500

Public transport 131 500 

Roads and Maritime Services 13 22 13

By mail

Customer FeedbackTransport for NSW 18 Lee Street Chippendale NSW 2008 

Sydney Metro Environmental Feedback Line 1300 911 278

Community engagement

General community engagement enquiries

TfNSW Project Infoline 1800 684 490

Construction Response Line 1800 775 465

Project specific enquiries

For enquiries and feedback in relation to specific projects contact the relevant Project Delivery Office 

General enquiries

For general enquiries use the General feedback form

Industry stakeholder engagement

Media enquiries

Online

Newsroom

By email

media@transport.nsw.gov.au

By phone

Transport Media (02) 8202 3760

Freight

Transport for NSW Legal

Where to Effect Service

All legal documents issued by a court or tribunal (eg: subpoenas, claims, court orders etc) must be served on Transport for NSW at the following address:

The Proper Officer
Legal Services
Transport for NSW
Level 6.
18 Lee Street
CHIPPENDALE  NSW 2008

Any enquiries regarding service can be emailed to:
TfNSWLegal@transport.nsw.gov.au

As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.

Conduct Money

  • Ten (10) or more clear working days and files readily accessible: $30.00
  • Less than ten (10) clear working days: by agreement for shorter production times

Transport for NSW accepts cheque and money orders by way of payment, and should be made payable to ‘Transport for NSW’.

Information Held by Transport for NSW

Transport for NSW holds documents associated with its core functions and the schemes that it administers including:

  • The regulation of buses, coaches, taxis, hires cars and intrastate air services in NSW.
  •  Contracts under which public and private operators provide customer rail, bus and ferry services.
  • The Community Transport Program 
  • The Country Passenger Transport Infrastructure Grants Scheme 
  • The Regional Transport Coordination Program 
  • The School Student Transport Scheme documents
  • The Taxi Transport Subsidy Scheme documents
  • The Wheelchair Accessible Taxi Driver Incentive Scheme 
  • Opal transaction and account records
  • Crash Statistics
  • Transport related statistical data
  • Documents relating to TfNSW projects
  • Vehicle registration and drivers licencing information;
  • Demerit point register and written-off vehicle register details;
  • Personal Water Craft Licence information;
  • Boat Licence information;
  • Vessel registration information;
  • Marine survey information;
  • Road location information;
  • Road maintenance records;
  • Traffic incident statistics;
  • Road project records;
  • Safe-T-Cam data which provides heavy vehicle trip information.

Other Transport Agencies

Each transport agency will have information holdings specific to their functions. For information held by another Transport agency, legal documents should be served directly on that agency.​​​​​​

Sydney Trains

The Proper Officer
Legal Services Division
Sydney Trains
Level 3, 477 Pitt Street
Sydney
NSW 2000

For enquiries:
E: sydneytrainslegal@transport.nsw.gov.au

Types of documents held:

  • Payroll Records/Wage records;
  • Employment records;
  • Incident records;
  • Maintenance records;
  • Security and fare compliance records (including train and station CCTV footage).

Sydney Metro

The Proper Officer
Legal Services
Sydney Metro
Level 42, 680 George Street
Sydney
NSW 2000

Types of documents held:

  • Payroll Records/Wage records;
  • Employment records;
  • Sydney Metro rail infrastructure design, planning and construction information;
  • Incident records.

    NSW Trains

    The Proper Officer
    Legal Services
    NSW Trains
    PO Box 533
    Burwood
    NSW 1805

    Types of documents held:

    • Rural and regional rail system information;
    • Passenger travel information;
    • Payroll Records/Wage records;
    • Employment related documents;
    • Incident records.

      Point to Point

      The Point to Point Transport Commissioner
      PO Box 533
      Burwood
      NSW 1805

      For enquiries:
      E: P2PLegal@transport.nsw.gov.au

      Types of documents held:

      • Information relating to regulation of taxis, hire cars, tourist services, rideshare services and fare paying passenger transport services;
      • Wheelchair accessible Taxi (WAT) licence fees, driver incentive payments and interest-free loan scheme;
      • Taxi Transport Subsidy Scheme;
      • Transport Disability Incentives and Subsidies.

        State Transit Authority

        The Proper Officer
        Legal Services
        State Transit Authority
        P O Box 2557
        Strawberry Hills
        NSW 2012

        Types of documents held:

        • Employment related documents;
        • Payroll Records/Wage records;
        • Depot information;
        • Bus CCTV.

          Sydney Ferries

          The Proper Officer
          Sydney Ferries
          Legal Services
          18 Lee Street
          Chippendale
          NSW 2008

          Types of documents held:

          • Employment related documents

            Other government contacts

            NSW Productivity Commission

            For ideas to improve NSW Government services and productivity, please visit NSW Productivity Commission.