Contact us

Find out how to contact us.

Address
Transport for NSW
231 Elizabeth Street
Sydney NSW 2000

View 231 Elizabeth Street on Google Maps

By phone
Ph: (02) 8202 2200
Fax: (02) 8202 2209

By mail
PO Box K659
Haymarket NSW 1240

Key business area contacts

Roads

By phone

Enquiries and feedback 13 22 13
Ph: (02) 9689 8888 or (02) 9691 8900
Toll Free: 1800 227 774
Road Incident and Hazard Reporting Line on 131 700

Online

For information related to driver licences and vehicle registrations visit Roads and Waterways.

Visit Point to Point Transport Commission for enquiries related to:

  • Taxi and hire car applications

  • Taxi Transport Subsidy Scheme

Waterways

For all maritime related enquiries including:

  • Licensing
  • Registration
  • Moorings

Phone: 13 12 36

Online: Roads and Waterways

Public transport

Online

By phone

  • Public transport info line 131 500
  • Translating and Interpreting Service 131 450

Opal

Online

By phone

Opal customer care - 13 67 25 

Customer feedback

Online

By phone

  • General feedback 131 500
  • Public transport 131 500 
  • Roads and waterways 13 22 13

By mail

231 Elizabeth Street, Sydney NSW 2000

Community engagement

General community engagement enquiries

  • TfNSW Project Infoline 1800 684 490
  • Construction Response Line 1800 775 465

Major project specific enquiries

For enquiries and feedback in relation to specific projects contact the relevant Project Delivery Office.

Other project enquiries

Roads and Waterways projects

General enquiries

For general enquiries use the General feedback form

Industry stakeholder engagement

Media enquiries

Freight

Subpoenas, Service of Documents and Statutory Notices

Subpoenas, notices to produce, or any other court order that requires the production of documents issued to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:

The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240

In order to ensure a subpoena or notice to produce is processed as soon as possible, please serve via email at subpoena@transport.nsw.gov.au.

As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.

For subpoenas, notices to produce, or any other court order that requires the production of documents issued to other TfNSW agencies, please see below:

Point to Point Transport Commissioner

Address to: 
The Proper Officer 
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805

Please serve at: P2PLegal@transport.nsw.gov.au

Sydney Metro: 

Address to: 
The Proper Officer
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000 

Please serve at: 
sydneymetrosubpoena@transport.nsw.gov.au 

Transport Asset Holding Entity of NSW (TAHE)

Address to: 
The Proper Officer 
General Counsel
PO Box K349
Haymarket NSW 1240

Please serve at: enquiries@tahensw.com.au

Conduct Money

For all subpoenas, conduct money of $55 is payable. 

Conduct money can be paid by bank transfer into the following account: 

Transport for NSW
BSB: 032-001
Account No: 170518
Financial Institution – Westpac Banking Corporation.

Please reference ‘Subpoena’ with the name of the issuing party and provide a copy of your receipt upon service. 

Service of Documents

Legal documents / other Court documents to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: 

The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240 

Legal documents can be served electronically at: 
CourtServices@transport.nsw.gov.au 

For legal documents / other court documents to other TfNSW agencies please see below: 

Point to Point Transport Commissioner
Address to: 

Legal Services 
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805

Documents can be served at: P2PLegal@transport.nsw.gov.au

Sydney Metro: 

Address to: 
Legal Services
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000 

Documents can be served at: 
sydneymetrosubpoena@transport.nsw.gov.au

Transport Asset Holding Entity of NSW (TAHE)

Address to: 
The Proper Officer 
General Counsel
PO Box K349
Haymarket NSW 1240

Please serve at: enquiries@tahensw.com.au

Statutory Notices 

Statutory notices issued by a government agency to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: 

Manager, Information Access Compliance 
Transport to NSW 
PO Box K349
Haymarket NSW 1238

Statutory notices should be served electronically at: 
statnotice@transport.nsw.gov.au

TfNSW will endeavour to respond to a statutory notice within 20 working days from receipt, however timeframes may vary depending upon the nature and size of the request. 

Other government contacts

NSW Productivity Commission

For ideas to improve NSW Government services and productivity, please visit NSW Productivity Commission.