Contact us

Find out how to contact us.

Address
Transport for NSW
231 Elizabeth Street
Sydney NSW 2000

View 231 Elizabeth Street on Google Maps

By phone
Ph: (02) 8202 2200
Fax: (02) 8202 2209

By mail
PO Box K659
Haymarket NSW 1240

Key business area contacts

Roads

By phone

Enquiries and feedback 13 22 13
Ph: (02) 9689 8888 or (02) 9691 8900
Toll Free: 1800 227 774
Road Incident and Hazard Reporting Line on 131 700

Online

For information related to driver licences and vehicle registrations visit Roads and Waterways.

Visit Point to Point Transport Commission for enquiries related to:

Waterways

For all maritime related enquiries including:

  • Licensing
  • Registration
  • Moorings

Phone: 13 12 36

Online: Roads and Waterways

Public transport

Online

By phone

  • Public transport info line 131 500
  • Translating and Interpreting Service 131 450

Opal

Online

By phone

Opal customer care - 13 67 25 

Customer feedback

Online

By phone

  • General feedback 131 500
  • Public transport 131 500 
  • Roads and waterways 13 22 13

By mail

231 Elizabeth Street, Sydney NSW 2000

Community engagement

General community engagement enquiries

  • TfNSW Project Infoline 1800 684 490
  • Construction Response Line 1800 775 465

Major project specific enquiries

For enquiries and feedback in relation to specific projects contact the relevant Project Delivery Office.

Other project enquiries

Roads and Waterways projects

General enquiries

For general enquiries use the General feedback form

Industry stakeholder engagement

Media enquiries

Freight

Transport for NSW Legal

Where to Effect Service

All legal documents issued by a court or tribunal (eg: subpoenas, claims, court orders etc) must be served on Transport for NSW at the following address:

The Property Officer
Legal Services
Transport for NSW
231 Elizabeth Street
Sydney NSW 2000

Any enquiries regarding service can be emailed to:
TfNSWLegal@transport.nsw.gov.au

As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.

Conduct Money

  • Ten (10) or more clear working days and files readily accessible: $30.00
  • Less than ten (10) clear working days: by agreement for shorter production times

Transport for NSW accepts cheque and money orders by way of payment, and should be made payable to ‘Transport for NSW’.

Information Held by Transport for NSW

Transport for NSW holds documents associated with its core functions and the schemes that it administers including:

  • The regulation of buses, coaches, taxis, hires cars and intrastate air services in NSW.
  •  Contracts under which public and private operators provide customer rail, bus and ferry services.
  • The Community Transport Program 
  • The Country Passenger Transport Infrastructure Grants Scheme 
  • The Regional Transport Coordination Program 
  • The School Student Transport Scheme documents
  • The Taxi Transport Subsidy Scheme documents
  • The Wheelchair Accessible Taxi Driver Incentive Scheme 
  • Opal transaction and account records
  • Crash Statistics
  • Transport related statistical data
  • Documents relating to TfNSW projects
  • Vehicle registration and drivers licencing information;
  • Demerit point register and written-off vehicle register details;
  • Personal Water Craft Licence information;
  • Boat Licence information;
  • Vessel registration information;
  • Marine survey information;
  • Road location information;
  • Road maintenance records;
  • Traffic incident statistics;
  • Road project records;
  • Safe-T-Cam data which provides heavy vehicle trip information.

Other Transport Agencies

Each transport agency will have information holdings specific to their functions. For information held by another Transport agency, legal documents should be served directly on that agency.​​​​​​

Sydney Trains

The Property Officer
Legal Services Division
Sydney Trains
Level 3, 477 Pitt Street
Sydney
NSW 2000

For enquiries:
E: sydneytrainslegal@transport.nsw.gov.au

Types of documents held:

  • Payroll Records/Wage records;
  • Employment records;
  • Incident records;
  • Maintenance records;
  • Security and fare compliance records (including train and station CCTV footage).

Sydney Metro

The Property Officer
Legal Services
Sydney Metro
Level 42, 680 George Street
Sydney
NSW 2000

Types of documents held:

  • Payroll Records/Wage records;
  • Employment records;
  • Sydney Metro rail infrastructure design, planning and construction information;
  • Incident records.

    NSW Trains

    The Property Officer
    Legal Services
    NSW Trains
    PO Box 533
    Burwood
    NSW 1805

    Types of documents held:

    • Rural and regional rail system information;
    • Passenger travel information;
    • Payroll Records/Wage records;
    • Employment related documents;
    • Incident records.

      Point to Point

      The Point to Point Transport Commissioner
      PO Box 533
      Burwood
      NSW 1805

      For enquiries:
      E: P2PLegal@transport.nsw.gov.au

      Types of documents held:

      • Information relating to regulation of taxis, hire cars, tourist services, rideshare services and fare paying passenger transport services;
      • Wheelchair accessible Taxi (WAT) licence fees, driver incentive payments and interest-free loan scheme;
      • Taxi Transport Subsidy Scheme;
      • Transport Disability Incentives and Subsidies.

        State Transit Authority

        The Property Officer
        Legal Services
        State Transit Authority
        P O Box 2557
        Strawberry Hills
        NSW 2012

        Types of documents held:

        • Employment related documents;
        • Payroll Records/Wage records;
        • Depot information;
        • Bus CCTV.

          Sydney Ferries

          The Property Officer
          Sydney Ferries
          Legal Services
          Transport for NSW
          231 Elizabeth Street
          Sydney NSW 2000

          Types of documents held:

          • Employment related documents

            Other government contacts

            NSW Productivity Commission

            For ideas to improve NSW Government services and productivity, please visit NSW Productivity Commission.