Contact us

By phone

Enquiries and feedback 13 22 13
Ph: (02) 9689 8888 or (02) 9691 8900
Toll Free: 1800 227 774
Road Incident and Hazard Reporting Line on 131 700

Online

• Service NSW
• Live Traffic

For information related to driver licences and vehicle registrations visit Roads and Waterways.

Visit Point to Point Transport Commission for enquiries related to:

• Taxi and hire car applications

• Taxi Transport Subsidy Scheme

• Bus licensing and accreditation

  • Phone: (02) 8848 8700

  • Email: busapplications@rms.nsw.gov.au

  • Online: Bus information

For all maritime related enquiries including:

• Licensing
• Registration
• Moorings

Phone: 13 12 36

Online: Roads and Waterways

Online

• transportnsw.info
• Plan your trip
• Deaf, hearing or speech impaired customers contact the National Relay Service
• Find a transport operator
• Customer service centres and Transport Shops

By phone

• Public transport info line 131 500
• Translating and Interpreting Service 131 450

Online

• Opal website
• Find a retailer

By phone

Opal customer care - 13 67 25 

Online

• General feedback form
• Public transport feedback forms
• Roads and waterways feedback form

By phone

• General feedback 131 500
• Public transport 131 500 
• Roads and waterways 13 22 13

By mail

231 Elizabeth Street, Sydney NSW 2000

General community engagement enquiries

• TfNSW Project Infoline 1800 684 490
• Construction Response Line 1800 775 465

Major project specific enquiries

For enquiries and feedback in relation to specific projects contact the relevant Project Delivery Office.

Other project enquiries

Roads and Waterways projects

General enquiries

For general enquiries use the General feedback form

By email

stakeholder.relations@transport.nsw.gov.au 

Industry engagement

Online

Newsroom

By email

media@transport.nsw.gov.au

By email

freight@transport.nsw.gov.au

Where to Effect Service

All legal documents issued by a court or tribunal (eg: subpoenas, claims, court orders etc) must be served on Transport for NSW at the following address:

The Property Officer
Legal Services
Transport for NSW
231 Elizabeth Street
Sydney NSW 2000

Any enquiries regarding service can be emailed to:
TfNSWLegal@transport.nsw.gov.au

As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.

Conduct Money

• Ten (10) or more clear working days and files readily accessible: $30.00
• Less than ten (10) clear working days: by agreement for shorter production times

Transport for NSW accepts cheque and money orders by way of payment, and should be made payable to ‘Transport for NSW’.

Information Held by Transport for NSW

Transport for NSW holds documents associated with its core functions and the schemes that it administers including:

• The regulation of buses, coaches, taxis, hires cars and intrastate air services in NSW.
•  Contracts under which public and private operators provide customer rail, bus and ferry services.
• The Community Transport Program 
• The Country Passenger Transport Infrastructure Grants Scheme 
• The Regional Transport Coordination Program 
• The School Student Transport Scheme documents
• The Taxi Transport Subsidy Scheme documents
• The Wheelchair Accessible Taxi Driver Incentive Scheme 
• Opal transaction and account records
• Crash Statistics
• Transport related statistical data
• Documents relating to TfNSW projects
• Vehicle registration and drivers licencing information;
• Demerit point register and written-off vehicle register details;
• Personal Water Craft Licence information;
• Boat Licence information;
• Vessel registration information;
• Marine survey information;
• Road location information;
• Road maintenance records;
• Traffic incident statistics;
• Road project records;
• Safe-T-Cam data which provides heavy vehicle trip information.

Other Transport Agencies

Each transport agency will have information holdings specific to their functions. For information held by another Transport agency, legal documents should be served directly on that agency.​​​​​​