
Contact us
Online
To contact us with feedback, complaints, or questions about Transport services, please go to our new Contact Us page.
Address
Transport for NSW
231 Elizabeth Street
Sydney NSW 2000
View 231 Elizabeth Street on Google Maps
By phone
Ph: (02) 8202 2200
Fax: (02) 8202 2209
By mail
PO Box K659
Haymarket NSW 1240
Key business area contacts
Roads
By phone
Enquiries and feedback 13 22 13
Ph: (02) 9689 8888 or (02) 9691 8900
Toll Free: 1800 227 774
Road Incident and Hazard Reporting Line on 131 700
Online
For information related to driver licences and vehicle registrations visit Roads and Waterways.
Visit Point to Point Transport Commission for enquiries related to:
Taxi and hire car applications
Taxi Transport Subsidy Scheme
Waterways
For all maritime related enquiries including:
- Licensing
- Registration
- Moorings
Phone: 13 12 36
Online: Roads and Waterways
Public transport
Online
- transportnsw.info
- Plan your trip
- Deaf, hearing or speech impaired customers contact the National Relay Service
- Find a transport operator
- Customer service centres and Transport Shops
By phone
- Public transport info line 131 500
- Translating and Interpreting Service 131 450
Opal
Customer feedback
Online
By phone
- General feedback 131 500
- Public transport 131 500
- Roads and waterways 13 22 13
By mail
Community engagement
To contact us with feedback, complaints, or questions about Transport services, please go to our new Contact Us page.
General community engagement enquiries
- TfNSW Project Infoline 1800 684 490
- Construction Response Line 1800 775 465
Major project specific enquiries
For enquiries and feedback in relation to specific projects contact the relevant Project Delivery Office.
Other project enquiries
Enquiries from industry
This contact email address is for organisations and stakeholders working in the Transport Infrastructure industry.
By email
Media enquiries
Freight
By email
Subpoenas, Service of Documents and Statutory Notices
Subpoenas, notices to produce, or any other court order that requires the production of documents issued to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:
The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240
In order to ensure a subpoena or notice to produce is processed as soon as possible, please serve via email at subpoena@transport.nsw.gov.au.
As of 1 December 2019, by virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.
For subpoenas, notices to produce, or any other court order that requires the production of documents issued to other TfNSW agencies, please see below:
Point to Point Transport Commissioner
Address to:
The Proper Officer
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805
Please serve at: P2PLegal@transport.nsw.gov.au
Sydney Metro:
Address to:
The Proper Officer
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000
Please serve at:
sydneymetrosubpoena@transport.nsw.gov.au
Transport Asset Holding Entity of NSW (TAHE)
Address to:
The Proper Officer
General Counsel
PO Box K349
Haymarket NSW 1240
Please serve at: enquiries@tahensw.com.au
Conduct Money
For all subpoenas, conduct money of $55 is payable.
Conduct money can be paid by bank transfer into the following account:
Transport for NSW
BSB: 032-001
Account No: 170518
Financial Institution – Westpac Banking Corporation.
Please reference ‘Subpoena’ with the name of the issuing party and provide a copy of your receipt upon service.
Service of Documents
Legal documents / other Court documents to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:
The Proper Officer
[The Agency]
PO Box K349
Haymarket NSW 1240
Legal documents can be served electronically at:
CourtServices@transport.nsw.gov.au
For legal documents / other court documents to other TfNSW agencies please see below:
Point to Point Transport Commissioner
Address to:
Legal Services
Point to Point Transport Commissioner
PO Box 533
Burwood NSW 1805
Documents can be served at: P2PLegal@transport.nsw.gov.au
Sydney Metro:
Address to:
Legal Services
Sydney Metro
Level 43, 680 George Street
Sydney NSW 2000
Documents can be served at:
sydneymetrosubpoena@transport.nsw.gov.au
Transport Asset Holding Entity of NSW (TAHE)
Address to:
The Proper Officer
General Counsel
PO Box K349
Haymarket NSW 1240
Please serve at: enquiries@tahensw.com.au
Statutory Notices
Statutory notices issued by a government agency to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to:
Manager, Information Access Compliance
Transport to NSW
PO Box K349
Haymarket NSW 1238
Statutory notices should be served electronically at:
statnotice@transport.nsw.gov.au.
TfNSW will endeavour to respond to a statutory notice within 20 working days from receipt, however timeframes may vary depending upon the nature and size of the request.
Other government contacts
NSW Productivity Commission
For ideas to improve NSW Government services and productivity, please visit NSW Productivity Commission.