Point-to-point reform case study

Ridesharing services such as Uber, Taxify and Ola have literally transformed the transport landscape, not just here in NSW but all over the world.

In fact, iPart reported that 26% of NSW residents used at least one point-to-point transport services in 2015-2016, up 21% from the year before. Of those, 41% excusively used taxis, 20% used ride sharing whilst 39% took advantage of both. Across Australia 37% of customers reported using a ridesharing service in 2017 – a service type that relies heavily on technology that has been embraced by customers.

The emergence of these services has changed the point-to-point transport market forever, and we needed to undertake reforms to ensure customers could benefit from these new services.

In  2015 we worked with transport providers to efficiently implement industry-wide reforms that went beyond merely legalising rideshare services. We modernised regulation for point-to-point transport services - including hire cars, taxis and smaller buses - to enable a range of rideshare options for customers.

The regulatory framework in NSW is forward-thinking, giving industry greater autonomy to use new technologies and embrace point-to-point transport models in response to customer demand, while ensuring strict safety standards are met.