CoastConnect case study

Coast Connect On Demand Bus

CoastConnect is an On Demand commuter service for residents of the Woy Woy Peninsula.

Launched in May 2018, the aim of this trial service is to provide more personalised commuting options, encouraging commuters to leave their cars at home while making public transport hubs more accessible.

The service connects commuters with train services at the Woy Woy Station during the morning and afternoon peak times Monday through Friday. The vehicles used are wheelchair accessible and passenger numbers remain small to ensure a fast and reliable travel experience.

This pioneering trial is operated by Community Transport Central Coast Limited (CTCCL) in partnership with the NSW Government. The partnership has not only overseen the transport service itself, but has developed the CoastConnect app, the back-end of which can work out how many passengers can be transported reliably and calculates the pickup locations to optimise capacity and travel times.

The first 3 months of the trial saw over 1,658 passenger use the service. Community Transport aims to expand CoastConnect across the Central Coast in the near future.

As at 31 October, 2,263 customer trips have been delivered for Coast Connect since May 2018.

"The aim of this new public transport service is to get you to and from Woy Woy rail station with ample time to make it to Sydney or your chosen destination, and it will be there to pick you up from the station on your return."

Scot MacDonald, Parliamentary Secretary for the Central Coast

Booking On Demand

Transportnsw.info features On Demand as an important choice for customers when planning their commute or trip. Here customers can explore and book services provided by our On Demand partners in their region:

Community Transport Coast Connect