Keoride case study

Keoride delivers On demand transport services for people on the Northern Beaches of Sydney and across the Macquarie Park Innovation Precinct.

Customers can book a vehicle that will pick them up from their home, a designated pickup point, or nearest bus stop and take them directly to a transport hub.

"The Keoride partnership is a great example of using global technology solutions to help us rethink public transport. We’re always looking for innovative transport solutions like these to help relieve congestion and provide more choice to commuters."

The Hon. Andrew Constance MP, Minister for Transport and Infrastructure

The service is supplemented by intuitive technology. Trips can be booked through the Keoride App, via a web-based booking platform or by contacting Keoride by phone.

Keoride is operated by Keolis Downer, and together with AECOM, Via, GoGet, Data61 and Transport for NSW, have formed an enviable partnership. This partnership was awarded the Overall Smart City Project award at the 2018 Smart City Awards for its unrivalled ability to provide a faster and more personalised travel experience for the local community.

"We designed the service with people in mind, and to also provide a great service and good value for money for our client TfNSW” Sue Wiblin, Manager New"

Sue Wiblin, Manager New Motilities, Keolis Downer

"I use this service at least six times a week, the drivers are fantastic. I couldn’t live without it now."

Sharon, On Demand Commuter

Since the trial began, 55,602 trips have been delivered across both Keoride services and customer feedback has been extremely positive. 96% of customers estimate that On Demand is a better option than their personal car, while 98% feel that it’s both safe and convenient.

"When I travel across the globe, I tell people that they need to look to Sydney. Transport for NSW and the State Government are leading the way when it comes to working with industry and the results are tangible in the rollout of on-demand trials across the State."

David Adelmen, Global Head of Partnerships, Via