Innovative Partnerships

We have partnered with the State Library of NSW, the NSW Department of Customer Service’s Behavioural Insights Unit, the Australian Library Information Association and the NSW Public Libraries Association. 

The partner group worked with 4 councils on a 12-month project aiming to increase access to their local libraries’ services in response to COVID-19. 

The 4 councils included Bega Valley Shire Council, City of Sydney, Northern Beaches Council, and Wagga Wagga City Council who were all applying a behavioural approach specific to their local circumstances. There are 15 public libraries across the 4 councils that provide library services to over 230,000 members. 

The Using behavioural insights to increase access to public libraries report (PDF, 6.96 MB) captures the results of this innovative project delivered between peak bodies, local government, and cross-departmental agencies.