AIS privacy incident

In early April 2022, Transport for NSW identified its Authorised Inspection Scheme (AIS) online application had been impacted by a cyber-incident. 

During the incident, an unauthorised third party successfully accessed a small number of the application’s user accounts.

Additional security measures were put in place and monitoring of the application is continuing.  

Support available 

We recognise that data privacy is paramount and deeply regret that customers may be affected by this attack.  

Scammers may try to capitalise on these events. Customers should not respond to unsolicited phone calls, emails or text messages from anyone claiming to be from Transport for NSW related to any security matter.  

Transport for NSW is notifying affected Examiners individually and providing options to help them avoid further impacts from the incident.

If you are an affected Examiner with concerns about this incident, please contact our customer line on 1300 234 987 or email responsetaskforce@transport.nsw.gov.au

Protecting yourself 

Cyber Security NSW recommends that all NSW residents take steps to protect their personal information.   

• Wherever possible implement multi-factor authentication for your online accounts 
• Never feel like you have to respond to unsolicited phone calls, emails or text messages. Scammers impersonate government and business to convince people to take actions. If you aren’t sure, do your own research and make contact using publicly listed contact details for the organisation.
• Talk to your financial institution about improving your online security. Most scammers are after your money.
• Ensure you have anti-virus software on all of your online devices. 

For more guidance, please visit Staying Safe Online.