Bus Industry Taskforce

The NSW Government has created a Bus Industry Taskforce to make recommendations to improve the reliability, quality and effectiveness of bus services across NSW.

Bus services connect people to jobs, education, family and essential services and play a crucial role in supporting the broader transport network.

The Taskforce will bring together bus operators, industry experts, the workforce, and community representatives to determine how to deliver more efficient and reliable services.

The Taskforce will investigate key factors relevant to bus operators’ performance and make recommendations to the Minister on options to address these performance issues. Areas of focus will include:

  • the service delivery and asset management models, including the contract and performance management framework, transparency in activities and the related capabilities required
  • service planning, including equity of services across the community, and related community engagement
  • infrastructure and technology that supports the effective delivery of bus services, including the transition to clean energy
  • arrangements relating to the employment of drivers, mechanics, and other key personnel
  • other steps to improve performance including legislative amendments, regulatory changes, contractual or other related actions.

How will we listen?

The Taskforce will engage directly with affected stakeholders over the coming months, including through community meetings along with accepting submissions on passenger, driver and operator experience.

For more information, please email: Bustaskforce@transport.nsw.gov.au

Bus Passenger Forums 

The NSW Government is launching Bus Passenger Forums across the state to speak with the community face to face on what they want to get from their bus services. 

The forums will provide a much-needed opportunity for the public to have their say. 

Parliamentary Secretary for Transport, Dr Marjorie O'Neill, will chair the forums over the coming months, with the first forum taking place in June in the Northern Beaches.   

Members of the public and representatives from community groups, local businesses  and non-government organisations will be invited to have their say. Numbers are limited so people will need to register their interest to attend.

Due to the tragic bus accident in the Hunter Valley on the weekend, the Bus Industry Taskforce has decided to postpone the Hunter Forum.

An update with the new date will be available soon.

Register your interest to attend a Bus Passenger Forum

Register here

How will my feedback be used?

Your feedback will help the Taskforce develop its recommendations to Government on how we can improve the reliability and quality of bus services across NSW.

All feedback will be summarised in a consultation outcomes report, which will be published at the end of the consultation period.
We will keep the community informed throughout the process.


More information