Information and advice on the novel coronavirus (COVID-19)


Transport for NSW understands the critical role that all modes of transport are playing as the state deals with the Coronavirus outbreak.

Public transport is an essential service and Transport for NSW is working with all agencies and private operators to ensure our vital services keep running for all of our customers, especially for health and emergency services.

It is not business as usual at the moment but we know our network remains a critical part of your daily lives and we are committed to keeping these essential services running.

We’ve already seen a reduction in the number of people using public transport, which is helping people comfortably distance themselves from others, helping to limit the spread of Coronavirus on our network.

Transport for NSW has also implemented measures to ensure the safety of our customers and staff travelling on our network across long distances, particularly regionally.

From today NSW TrainLink regional rail and coach customers will be booked in a way to maximise social-distancing where possible.

Other measures taken by Transport include:

  • Stringent cleaning regimes
  • Increased public health messaging at stations and Transport offices
  • The provision of hand sanitiser across high volume stations across the network
  • Set up of a dedicated COVID-19 incidents and scenarios Taskforce
  • Staff to validate tickets without contact via Opal and contactless card payment
  • Advice to customers around usage of the rear door opal card reader and distance between them and our bus drivers
  • Advice to customers to travel outside peak travel times

Transport for NSW is continuing to work with the freight industry to ensure we don’t see barriers emerge in critical supply chains, across roads, ports and rail.

Transport for NSW is also represented at the State Emergency Operations Centre (SEOC) where it is working closely with other NSW Government departments, including NSW Health to ensure a coordinated approach to managing COVID-19 across the state.

Transport for NSW would like to thank our customers and staff across NSW for their ongoing support during this time.