Nambucca Heads Station Free Wi-Fi Trial
The Transport for NSW Free Wi-Fi trial allows customers and guests to catch up on work or the news and stay in touch with friends and family while at the station.
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How to connect to the Free Wi-Fi
To access the Transport for NSW Free Wi-Fi service, you need to:
- Be at Nambucca Heads Station
- Ensure your Wi-Fi enabled laptop, tablet or smartphone is turned on and has its wireless signal or switch activated
- Look up available Wi-Fi networks on your device
- Select “TrainLinkFreeWi-Fi” from the network list
- Click on the ‘Get Online’ button or open your internet browser and click the ‘Get Online’ button
- Accept the Terms and Conditions
The service is only accessible at the station and on the platform. Once you board a train, you will lose connection and need to switch to your existing mobile data to continue to access the internet.
Daily limit and fair use
You can access up to 60 minutes of Free Wi-Fi per day on your device while you are at Nambucca Heads Station. Once you reach your daily limit of 60 minutes, you will receive an alert on your device and be disconnected from the Free Wi-Fi network.
The speed and performance may vary depending on the number of users connected to the service and your online activity such as video streaming.
To allow for ‘fair use’ and to optimise network performance, Transport for NSW Free Wi-Fi allows a limited number of users to connect to the service at one time. This means you will need to re-connect your device and authenticate each time you use the Free Wi-Fi service.
What content can be accessed
You can use Transport for NSW Free Wi-Fi to access the internet, social media platforms, emails, or stream video content. As a public service, some content will be restricted, and some sites may be blocked.
Transport for NSW Free Wi-Fi is an open, non-secure public network. We recommend that sensitive information such as online banking is not accessed on this service.
About the trial
The Transport for NSW Free Wi-Fi trial will run for a limited time at Nambucca Heads station. There are no immediate plans to expand the trial to other stations or modes of public transport at this time.
We will collect anonymous usage information. We will use this information to understand how customers use this technology and to adjust and improve future customer service offerings.
Feedback
If you are having difficulty connecting for the first time, we suggest you first consult your device’s manual or contact the device manufacturer for specific instructions.
The Wi-Fi network provider will be actively monitoring the service and troubleshooting any technical or performance issues as required. If the service is unavailable for any reason, they will be working to resolve it as soon as possible.
If you have enjoyed the Free Wi-Fi experience at Nambucca Heads and would like to see this service extended into the future, we would appreciate your input by providing feedback. There is a very short 4 Question Survey which will pop up the second time that you use the Free Wi-Fi service.
If you wish to provide more detailed feedback, please complete our train feedback form.
Privacy
Transport for NSW takes the privacy of its customers very seriously. We protect the privacy of our customers and the security of our data holdings.
The Transport for NSW Free Wi-Fi network provides a ‘one-click’ authentication process that does not request any personal information to connect. We will not collect any personal information about you in connection to the Transport for NSW Free Wi-Fi service.
For further information please refer to the Terms and Conditions.