Opal digital card: convenience for customers

Published

Customers travelling across the Opal network can now register to trial the Opal digital card which will enable them to tap on and off public transport using the digital wallet on their smart phone or watch.

“We have seen the increased popularity of using a digital wallet to conduct shopping and access membership cards, so we’re delighted to be taking Opal digitally for the first time while providing the same Opal card benefits to adult customers,” a Transport for NSW spokesperson said.

“Opal users will be able to register their interest through the transportnsw.info website and will be notified whether they have been successful in the trial over the coming weeks.”

Following a competitive tender process, Transport for New South Wales is partnering with Mastercard, Commonwealth Bank of Australia and EML Payments Limited to deliver the trial.

The Opal digital card can be added to Apple Wallet on iPhone or Apple Watch, Samsung Pay on Samsung phones, and will also be available in Google Pay shortly.

The spokesperson said the Opal digital card is another measure taken by the NSW Government to deliver accessibility and improved choices for customers.

“With so many different contactless payment solutions going digital, we look forward to seeing the benefit and convenience customers will experience from being able to move around the network using their smart phone or watch.

“This trial will enable us to listen to Opal users feedback, expectations and preferences and continue to enhance the experience for people travelling on the network.”

The Opal digital card will be trialled by up to 10,000 Adult Opal customers and will run for 12 months.

To check your eligibility and sign up for the trial visit https://transportnsw.info/opal-digital-card.